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Flexera
Flexera

On which basis are software metering usage data are tracked by default

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Hi, we would like to know what ´triggers the automatic collection of usage data for some applications and some other need to be created by the manual mapper process in the registry, especially for applications deployed via MSI, even if the use MSI option is enabled for the FlexNet Inventory Usage Agent. Thanks & best regards Oliver
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Community Manager Community Manager
Community Manager

Re: On which basis are software metering usage data are tracked by default

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If an executable is not installed by an MSI (such as the Office365 scenario that @MurrayPeters has described), you will typically need to configure Manual Mapper registry entries to track its usage.

One other thing to check is that a file evidence rule for the executable you are tracking usage for is linked to appropriate application record(s) in the FlexNet application recognition library. If this an appropriate rule not linked, raw usage data may be gathered but won't be reflected in FlexNet.

(Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".)

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Frequent contributor

Re: On which basis are software metering usage data are tracked by default

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Hi Oliver,

If UseMSI is enabled (it is by default) then the agent will generate a list of executables that have been deployed through windows installer and it will monitor/include any of those in it’s metering.   If you are seeing mixed results with some MSI deployed apps it may be that the executables you need to monitor were not installed directly by an MSI package.  For example, there cases such as Office365 apps which use click-to-run where the original MSI for those apps didn’t install the actual executable (such as visio.exe) so the FNMS agent doesn’t collect usage for those.     

If you want to see which executables are included you could look in the usageagent log for entries such as:

Adding file 'C:\Program Files\7-Zip\7z.exe' to product '7-Zip 19.00 (x64 edition)'

The usage agent too runs as a service so it will only monitor MSI’s and their executables that were installed for all users.  If there are apps installed on a per user basis their exe’s won’t be tracked (unless you set up a process to regularly run “mgsmsilist.exe” in the context of the specific user which will generate a one-off list of exe’s relevant to that user – look in the usage agent log in the user’s context for references to “MSIInstallPaths.xml”).  

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Flexera
Flexera

Re: On which basis are software metering usage data are tracked by default

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Hi Murray,
thanks for this information. In the case of Office365 does this mean we can't report any usage, or would we only have to configure the path to the visio.exe in our FlexNet Inventory Usage Agent?
Kind regards
Oliver
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Community Manager Community Manager
Community Manager

Re: On which basis are software metering usage data are tracked by default

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If an executable is not installed by an MSI (such as the Office365 scenario that @MurrayPeters has described), you will typically need to configure Manual Mapper registry entries to track its usage.

One other thing to check is that a file evidence rule for the executable you are tracking usage for is linked to appropriate application record(s) in the FlexNet application recognition library. If this an appropriate rule not linked, raw usage data may be gathered but won't be reflected in FlexNet.

(Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".)

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Occasional contributor

Re: On which basis are software metering usage data are tracked by default

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we defined a Manual Mapper for an executable (Audacity) and get a result in the Raw Software Usage with our defined name "Audacity-Metering-Test".

The problem is that the evidence (Audacity-Metering-Test) can't be found at "All Evidences" and we can't link it to an appropriate application. We linked already all possible evidences to the application.

What we have to do to get the result from the Manual Mapper (Raw Software Usage) to the application?

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