Usage for some Adobe Acrobat DC, but not all of it
This thread has been automatically locked due to inactivity.
To continue the discussion, please start a new thread.
Some of the inputs from this thread may be relevant https://community.flexera.com/t5/FlexNet-Manager-Forum/Metering-and-Last-Used-Date-Reporting-Incorrectly/m-p/114053#M2390
It indicates getting usage on Acrobat product could be a challenge.
It looks like you have machine can return usage and some are not. I will suggest start checking from how the acrobat was installed (deployed) between working/nonworking machines. I guess they may have been deployed with different methods.
For reference, here are some other discussion threads on a similar topic to this one:
- Metering Adobe Acrobat Pro DC - Package Updates
- Metering and Last Used Date Reporting Incorrectly
- On which basis are software metering usage data are tracked by default
Take a look at the following new thread I have just posted which has some new insights and suggestions: Application usage metering with FlexNet agent on Windows for non-MSI applications
In case it helps anybody reviewing this thread, see the following blog that has just been posted for a more extensive review of usage metering capabilities and configuration: Application usage metering using the FlexNet inventory agent