Hello Forum !!
I need some understanding about below behaviour.
Whenever patching activity held on Linux servers, FlexNet inventory agent starts creating new duplicate inventory.
Did anyone has observed this kind behaviour and how to manage it (apart from deleting the duplicate record).
Thank you🙂
Reshma B
Sep 12, 2022 11:22 AM
Just check with your server admin team, if they are updating bios & due to this serial no gets changed.
Also just login in one server & try to verify serial no.
Sep 13, 2022 07:35 AM
Hi @ReshmaB ,
Ideally the agent should not create a new record, however please check if any of the attributes has changed for the device record ex: Serial number
Sep 12, 2022 02:15 PM
Correct said . Please check if after patch serial no or other attribute is getting changed.
Sep 13, 2022 01:31 AM
yes, Serial number is different, however hostname &IP address remained Same.
Sep 13, 2022 01:36 AM
@ReshmaB - What version of the Flexera Agent are you using and are there any other sources of Inventory that you are importing from for Linux Servers other than the Flexera Agent?
In general, the Serial Number value is one of the key fields that Flexera uses when merging inventory to determine uniqueness. Therefore, if your patching process is causing a new Serial Number to be generated, then I would expect to see a new Inventory Device created within FNMS.
Sep 13, 2022 06:33 AM
@kclausen - Agent Version :17.0.2
Sources : No other Sources only Flexera Agent
yes new inventory device record is created
Sep 13, 2022 06:46 AM
Just check with your server admin team, if they are updating bios & due to this serial no gets changed.
Also just login in one server & try to verify serial no.
Sep 13, 2022 07:35 AM
Thank you - I checked with the team they have restored the servers and bios gets updated , so may be that's the reason new record created with different serial number.
Sep 13, 2022 08:15 AM