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Active participant

O365 errors

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Hi,

Has anyone been experiencing issues connecting to O365 lately? My one customer keeps getting Inventory gathering failed. Error: The remote server returned an error: (403) Forbidden. I regenerated the token but keep getting a 403. I test the connection and it is showing success. Anyone else experiencing the same?

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Flexera
Flexera

Re: O365 errors

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The adapter must be granted permissions to access the Microsoft data. The application requires read only access to this data.
The change that Microsoft has announced requires that the individual account granting our adapter the read only access must now have an elevated privilege.
This does not impact the application's read only permissions. We don't store the grantor's credentials either. 
Customers should follow Microsoft's guidance on the elevated privilege for the grantor and obtain a new refresh token from the elevated account for the adapter to continue functioning.  
 

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Active participant

Re: O365 errors

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I also want to add it is failing on Usage.

Failed to execute Reader 'Get Usage from Office 365 Exchange' from file C:\ProgramData\Flexera Software\Compliance\ImportProcedures\Inventory\Reader\microsoft 365\Usage.xml, at step line 1
Error: The remote server returned an error: (403) Forbidden.
2019-12-19 12:20:11,622 [INFO ] All retries have been attempted for Reader 'Get Usage from Office 365 Exchange'

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Analyst

Re: O365 errors

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Hi Steven,

Not completely sure, but I believe one of my customer got rid if this by removing existing connections and cretaing new ones.

It took some manual effort to then:

  • remove the data related to the old connection(s) (ImportedSoftwareLicense, ImportedUser, ImportedSoftwareLicenseAllocation)
  • relink the new ImportedSoftwareLicenses to existing SoftwareLicense
  • remove SoftwareLicenses created by the new connection(s)

Best regards,

Markward

Softline Group is Europe's leading independent expert in Software and IT Asset Management.
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Intrepid explorer

Re: O365 errors

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Yes!!!

I'm using the new connector. I renewed my token (three times). And I keep getting the same error! I have a case open. 01962481

Erick Hacking, CSAM, CHAMP
IT Software Asset Manager, Lead Sr.
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Intrepid explorer

Re: O365 errors

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This just started happening on Monday. This has been working great ever since they came out with the new connector. Now it stopped working. That may be a workaround, but that is unacceptable.

Erick Hacking, CSAM, CHAMP
IT Software Asset Manager, Lead Sr.
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