What would cause Use rights & rules to not recognize an upgraded version of an application to add if Upgrade rights are set? I created some local applications of higher versions, used the same Publisher, product, applications classification but the local higher version is not being added to the license.
Jun 11, 2019 10:57 AM - edited Jun 11, 2019 11:03 AM
If you click the "..." next to the Version field, do all the versions for the product appear in the expected order?
Jun 11, 2019 10:32 PM
Jun 12, 2019 07:29 AM
@kathy_allen this looks right to me. I would expect the upgrade to be automatically applied at the next reconciliation. (Have you run a reconciliation?)
Jun 12, 2019 08:24 AM
Yes we run a reconcile daily. I created the local apps Monday so 2 full reconciles have run. I actually have another local app with the same issue. Should I open a support ticket?
Jun 12, 2019 08:32 AM
Yes, I think I'd recommend a support ticket at this point.
Jun 17, 2019 12:17 PM
Upgrade rights don't apply to local applications if they're missing End of Life date (can't remember now but I think only this one is required).
Your solutions is to:
Jul 11, 2019 04:21 AM