We are facing issues with upgrading our flexera agent.
We are currently using the Flexnet Manager Suite 2022 R1 and the flexnet inventory agent is 18.00.452
I am trying to upgrade the flexnet inventory agent to 21.0.0
Please find the attached screenshot of failure.
Kindly help me with prefferd upgrade approach in this case.
Jan 08, 2024 08:01 AM
Maybe the agent file you downloaded was somehow corrupted? Have you tried to download the agent installer again and retry the installation?
--Mark
Jan 08, 2024 09:02 AM
Dear Mark,
This is happening only with the 2023 R2 agent, When i tried the 2023 R1 Agent it worked fine.
I feel like the file getting downloaded itself is corrupted.
Jan 08, 2024 11:56 PM
What do you see in the Data1.cab file if you open it? You should see a set of files including the following:
Jan 09, 2024 01:52 AM
Stupid questions but: have you tried to download the agent one more time and are you installing as administrator?
Jan 09, 2024 07:45 AM
We have identified the installation is getting prevented by kaspersky, but when we tried the 2022 R2 version it is working fine.
Jan 10, 2024 12:57 AM - edited Jan 10, 2024 12:58 AM