While importing a report log in FMEA 2019 R2 under "Reporting->Report Log Summary", I'm getting this error in the log file:
[Incident# 4322-9520] com.flexnet.remote reporting.server.exceptions.ReportLogSer viceException: Failed to import report l ogs async - import cache directory does not exist
How do I fix that error?
Sep 15, 2020 11:31 PM
Hi, did you manage to get this resolved ?
I have just come across the same issue and was hopeful that you might have a solution ?
Regards
Feb 04, 2021 03:50 AM
The most common cause of the issue is that the data folder is not shared between the admin service and the reporting service.
If you are running both services on different machines, please check if the data folder is shared. Please refer to P. 24 and P.41 in the following document:
https://docs.flexera.com/fnmea2019r2/FlexNet%20Manager%20for%20Engineering%20Applications%202019%20R2%20Installation%20Guide.pdf
Thanks,
Feb 08, 2021 06:12 AM
Feb 08, 2021 06:17 AM