@lambert - Open the "Evidence" tab of this device, and then open the WMI page. Filter the raw WMI evidence and look for "Raw Class Name = Win32_OperatingSystem.
This is the WMI Evidence that is not being recognized for your Chinese Windows OS. You can submit a Support Ticket to have our Content Team add this WMI Evidence to a future update of the Application Recognition Library.
If you know what software application this should be recognized as, such as "Windows 7 Enterprise", then you can go into the Properties if the application, and open the Evidence tab, then go to WMI. On this page, you can manually "Add" your unrecognized WMI Evidence.
‎Aug 18, 2020 07:30 AM
Can you elaborate and expand on what is wrong about the information shown in the screenshot you attached? What would you expect to see here instead of what is appearing?
‎Aug 12, 2020 06:40 AM
‎Aug 13, 2020 03:23 AM
The information that you shared is to be expected. The Operating System attribute on an Inventory Device is not normalized and represents the raw name of the Operating System as returned by WMI.
To see the normalized name of the operating system, you need to look at the Applications tab of the device and look for "Windows 7".
‎Aug 12, 2020 06:45 AM
‎Aug 13, 2020 03:25 AM
@lambert - When you open up the Inventory Device, go the Applications tab and search for "Windows 7" as a software title, do you see anything?
‎Aug 13, 2020 08:23 AM
@lambert - Open the "Evidence" tab of this device, and then open the WMI page. Filter the raw WMI evidence and look for "Raw Class Name = Win32_OperatingSystem.
This is the WMI Evidence that is not being recognized for your Chinese Windows OS. You can submit a Support Ticket to have our Content Team add this WMI Evidence to a future update of the Application Recognition Library.
If you know what software application this should be recognized as, such as "Windows 7 Enterprise", then you can go into the Properties if the application, and open the Evidence tab, then go to WMI. On this page, you can manually "Add" your unrecognized WMI Evidence.
‎Aug 18, 2020 07:30 AM
‎Aug 19, 2020 03:01 AM