one of our customers wants to connect SAP to FNMS. Roles, Transports etc. have been integrated and updated, tests within beacon and FNMS (when creating a new connection to SAP Admin module/ dependend SAP system und a SAP landscape within FNMS) are all successfull. Though we have the error message "A Prolem Occured - FlexNEt Manager Platform detected a problem and could not complete your request. Please refresh the page to try again or contact your IT Administrator for assistance." when clicking on "create"
Does anybody have an idea what could cause this error? already checked some logs, but wasn't able to find any relevant messages.
Thanks a lot!
Aug 10, 2023 08:12 AM
Try configuring the following registry entries under the key HKLM\SOFTWARE\Wow6432Node\ManageSoft Corp\ManageSoft\Compliance\CurrentVersion on the FlexNet Manager Suite web server to see if this results in additional information being displayed in addition to the error message you are currently seeing:
Aug 11, 2023 02:34 AM
sorry for late reply, I was on vacation 🙂
The log shows now the message:
"DevExpress.Xpo.DB.Exceptions.SqlExecutionErrorException: Executing Sql 'CLOSE SYMMETRIC KEY FNMSAPPortalKey' with parameters '' exception 'System.Data.SqlClient.SqlException (0x80131904): Cannot find the symmetric key 'FNMSAPPortalKey', because it does not exist or you do not have permission."
Thank you very much!
Aug 29, 2023 04:24 AM
Take a look at the following article to see if it matches your situation and helps you to mitigate the problem: Known Issue: FNMSAPPortalKey symmetric key in the compliance database uses TRIPLE_DES algorithm (IOJ-2189563).
Aug 29, 2023 04:43 AM