Solved: Re: Error when clicking on "All Assets"

rclark0 · ‎Oct 15, 2019

I have a user that is getting an error when clicking on the all assets page in Flexnet on prem. I thought I read somewhere about clearing out the user settings for a page in the database. Is anyone aware of where in the database that information is stored or if someone else has encountered this issue?

Thank you.

statler · ‎Oct 15, 2019

Hi rclarc0,

User related settings for the FNMS UI are stored in the [FNMSCompliance].[EcmSettings] table.

Before manually clearing all FNMS UI settings for the corresponding user (= [ComplianceOperator]), you may want to check the %ProgramData%\Flexera Software\Compliance\Logging\WebUI\webui.log file on the FNMS application server for the underlying reason for the error message observed by the user.

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statler · ‎Oct 15, 2019

Hi rclarc0,

User related settings for the FNMS UI are stored in the [FNMSCompliance].[EcmSettings] table.

Before manually clearing all FNMS UI settings for the corresponding user (= [ComplianceOperator]), you may want to check the %ProgramData%\Flexera Software\Compliance\Logging\WebUI\webui.log file on the FNMS application server for the underlying reason for the error message observed by the user.