Hello all,
I've inventoried both Windows and UNIX devices. The OS of UNIX device is normal but Windows devices have this value "Microsoft Windows Server 2012 R2 Standard|C:\Windows\Device\Harddisk\Partition1". And the service pack value is empty.
How can I remove the part "|C:\Windows\Device\Harddisk\Partition1" and get the Service pack value?
Thanks for your support.
‎Dec 15, 2021 01:00 AM
Take a look at the guidance in the following article to see if it helps: Operating System Name not detected correctly
If it doesn't help: what FlexNet Manager Suite component versions are you using on the application server and FlexNet agent?
‎Dec 15, 2021 01:23 AM
Hello @ChrisG
I'm using FNMS 2021R1 and Inventory Agent 17.0.1. And this problem hasn't appeared at the first time inventory successfully.
And as the link, I have to do that on each target, don't I?
‎Dec 15, 2021 01:25 AM - edited ‎Dec 15, 2021 01:30 AM
The workaround steps described in the article I linked to above are applied on the inventory server. These steps are not applied to client computers.
‎Dec 15, 2021 07:53 PM
Hello @ChrisG
As the link, I checked the registry key. Their path are same.
‎Dec 16, 2021 12:29 PM - edited ‎Dec 16, 2021 01:11 PM
OK. It sounds like whatever is going on here likely isn't related to that KB article then. I don't have any other ideas about what may be causing this though sorry.
‎Dec 16, 2021 08:58 PM