I found lately that Asset Name is being overwritten with what the Inventory Name is when the asset is being linked to the inventory. Is there a way I could maintain the asset name (Asset tag from ServiceNow) once linked to the inventory?
Apr 30, 2022 12:11 PM
I don't know of any way to stop the name of an asset being set to the name of a linked inventory device record - the system works hard to keep these names in sync.
If you are wanting to track asset tags, there is a separate "Asset Tag" field for doing that. However if you're using the Flexera-supplied integration to export data from FlexNet Manager Suite to ServiceNow then the asset tag details won't be used. You may need to consider a custom data flow/integration if you want to have a different mapping from the FlexNet Manager Suite data model to the ServiceNow data model.
May 01, 2022 07:44 PM
Would be nice to have an option to disable this behaviour, like it is for syncing users, enterprise gorups etc.
May 02, 2022 04:55 AM
Actually our data only goes from ServiceNow to FNMS and we don't have that SN to FNMS. Would that custom data flow/integration you are referring the XML file one? Can I tweak that so it would copy the SN Asset Tag both on FNMS Asset Name and FNMS Asset Tag so in case the FNMS Asset Name gets overwritten still the FNMS Asset Tag will be there as Asset Tag in FNMS?
May 03, 2022 12:18 AM
OK. I understand from this that you're using a business adapter to import data from ServiceNow into asset records in FlexNet Manager Suite (FNMS); correct?
In that case, consider the following points:
May 03, 2022 12:32 AM
Do you have an xml sample of that for my guide?
May 06, 2022 02:13 AM
Here's a snippet of XML from an adapter that:
<Object Type="Asset" Name="Create & Update Assets" Update="True" Create="True" OutputField="Asset_ID"> <Property Type="shortdescription" Name="Short Description" Update="If Blank" ValueType="Field Value" Value="Name" Length="256" /> <Property Type="assettag" Name="Asset Tag" ValueType="Field Value" Value="ATag" UseForMatching="True" Length="256" /> [...] </Object>
May 06, 2022 02:35 AM
Thank you for this snippet but isn't it that the unique identifier to do matching should Serial Number together with the Asset Tag? Is it possible that I imported the column in ServiceNow (assettag) into 2 fields in FNMS (Asset Name and Asset Tag)?
May 12, 2022 02:24 AM
The example snippet I gave uses the "Asset Tag" field as the unique identifier for matching. That won't necessarily be the best option for matching in your data, especially if you don't have reliable management of asset tags (which would be a common situation) - this is just an example.
You could import a single column from your data source into multiple fields in FNMS - there is no restricting that a single source column can only be imported into a single destination field.
May 12, 2022 10:58 PM