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Applications for Acrobat 2017 Pro/Standard licenses

(there was already a post for 'Acrobat 2017 Pro/Std license setup' but was closed, so submitting a new post)

 

'Installed Application' list has only one application Acrobat 2017 Unspecified.

1. We have Acrobat 2017 Pro as well as Acrobat 2017 Standard, so which application/s to use in Applications Tab?

2. In the absence of  of Edition description, if 'Acrobat 2017 Unspecified.' is used for both the licenses,  which order should be licenses be set in the Application Properties --> Licenses Tab?

3. Could the above step result in incorrect shortfall/availability (as the Edition can not be differentiated)? If yes, what is the best way to get accurate usage of each product (Acrobat 2017 Pro/Std).

Thanks

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Flexera
Flexera

Re: Applications for Acrobat 2017 Pro/Standard licenses

Hi @nalinih 

To 'automatic' differentiate Acrobat DC 2017 Std vs Pro, you would like to use Flexera agent to achieve that. (The version after 2018 R2+) will have the feature to capture the unique 'edition information' via WMI evidence. Something similar to use Flexera agent for SQL Server, see below screenshots:

Kevin_Hou_2-1579475526684.png

Kevin_Hou_0-1579475471937.png

If you are using other party of inventory tool then it's likely return the 'normal' add-remove-program/MSI information via 'installer evidence which the string value created by Adobe vendor doesn't expose the 'edition' information to further differentiate editions.  In that case unfortunately is not automatic process, I can think of is getting the user from machines installed 'unspecific' and let user confirm the edition. Then based on the result , a manual license location (assuming you have Lic for Std and Lic for Pro) either from UI or business adapter can be considered.

HTH

Cheers

Kevin

 

(Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".)
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Frequent contributor

Re: Applications for Acrobat 2017 Pro/Standard licenses

Hi @nalinih@Kevin_Hou

This response is based on that the Flexera agent 2018R1 release or later is deployed on your estate.

I am seeing similar behaviour in my estate, that a number of Acrobat products are showing as Unspecified which is referenced under case: 01959005. My understanding is that  an enhancement (IOJ-1987259) has been raised to correct this. 

Basically with Acrobat - the .exe and msi's are the same for Standard/Pro and Adobe have adopted SWIDTags to identify the different editions. The issue with FNMS being that the SWIDTags have not been updated in the ARL for the newer editions and the enhancement request will fix that outstanding issue.

If an alternative inventory source is being used, then it's unlikely you'll be able to return the edition information. 

Ben

Active participant

Re: Applications for Acrobat 2017 Pro/Standard licenses

Kevin and Ben,

Appreciate your responses.

We are not using FlexNet Agent; inventory for end users is  being imported from a different source.

Will wait for the enhancement : IOJ-1987259

Thanks

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Flexera
Flexera

Re: Applications for Acrobat 2017 Pro/Standard licenses

Hi @nalinih,

The enhancement Ben mentions is to update the Flexnet Agent to use the latest SWID tags.  In order to benefit from this, you would need to roll out the agent.

@bmaudlin with regards the enhancement, it has been prioritised and involves product changes and content changes and those are both underway so we should see a resolution soon for you!

(Anything expressed here is my own view and not necessarily that of my employer, Flexera)
If the solution provided has helped, please mark it as such as this helps everyone to know what works.
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