Hi Forum,
We are installing Flexnet inventory agent RPM package 15.0 X86 64bit in RHEL 7 OS and getting the below error.
warning: managesoft-15.0.0-1.x86_64.rpm: Header V3 DSA/SHA1 Signature, key ID 3eb44861: NOKEY
error: unpacking of archive failed: cpio: mkdir failed - No such file or directory
error: managesoft-15.0.0-1.x86_64: install failed
Applying custom configuration into config.ini
./flexnet_instlattion.sh: line 45: /opt/managesoft/bin/mgsconfig: No such file or directory
./flexnet_instlattion.sh: line 51: /opt/managesoft/bin/mgspolicy: No such file or directory
Tried using a new RPM file and the same issue in few servers. Any suggestions please
Regards,
Jul 09, 2021 10:50 AM - edited Jul 09, 2021 10:52 AM
Jul 10, 2021 06:42 AM
Hi Winvarma,
I agree with Chris' point here - I would ensure your permissions are root-level.
Additionally, are you using the installation command specified in the Gathering FlexNet Inventory Guide?
rpm --upgrade --oldpackage --verbose managesoft-[VERSION]-1.x86_64.rpm
I gathered this from the following page:
https://docs.flexera.com/FlexNetManagerSuite2020R1/EN/GatherFNInv/index.html#SysRef/FlexNetInventoryAgent/tasks/FA3-InstallUNIX.html
Kind regards and thanks,
Jack
Flexera Support
Jul 12, 2021 05:17 AM
To install Inventory Manager for managed devices log in to the client, open a shell window and run the appropriate install command (platform dependent) as a user with root privileges.
▪ AIX:
/usr/sbin/installp –aYF -d /var/tmp/managesoft.13.1.1.1.bff managesoft.rte
▪ HP-UX:
/usr/sbin/swinstall -s /var/tmp/managesoft-13.1.1.depot managesoft
▪ Linux X86:
rpm -i /var/tmp/managesoft-13.1.1-1.i386.rpm
▪ Linux X86_64:
rpm -i /var/tmp/managesoft-13.1.1-1.x86_64.rpm
Jul 12, 2021 05:37 AM
Jul 12, 2021 05:54 AM
Jul 12, 2021 06:44 AM
Hi ,
we have tried using the public key of the RPM package and still the same issue .
Regards,
Jul 13, 2021 06:37 AM
hi Forum,
any further suggestions on this and we are facing this issue on all the servers where a particular application is hosted and we are unable to install the agent.
Thanks
Jul 26, 2021 05:58 AM
What is the application that you've found installed on the problematic servers?
I wonder whether there is a problem with that application's RPM package that is causing a problem with the installation of other RPM packages.
Jul 26, 2021 06:39 AM
Hi Chris,
All these problematic servers are hosted with API integration platform services.
We have raised a case with support and awaiting for response.
regards,
Jul 26, 2021 07:10 AM - edited Jul 27, 2021 04:09 AM
Jul 12, 2021 05:53 AM