Have a customer that is on 5.5.21 of Data Platform. Would like to get them upgraded but wanted to make sure it would be as simple as applying all of the updates or since they are so far behind there is a different upgrade process. Any guidance would be greatly appreciated. Thanks!
Nov 10, 2021 09:25 AM
Hi, somewhere around there is a series of updates that change the encryption algorithm for the passwords in the Data Server and User Console config files.
I am unsure about how smooth that upgrade process is through those these day.
I remember it requiring some help from Flexera level 2 support to get it upgraded.
Nov 10, 2021 10:56 PM
@goody612 , JasonLu is right. The Data server has changed the encryption algorithm in 5.5.22, and the User Console server will require a new Analyze license for 5.5.22 and higher version as well.
We highly recommend doing a backup using Migration Wizard, then re-install using 5.5.48 full installer. If need further assistance, please feel free to log a support case.
Feb 18, 2022 02:50 PM
So will I need to request a new license? We are planning on doing a fresh install using the 5.5.48 installer as well.
Feb 22, 2022 08:47 AM
@goody612 , yes, a new analyze license might be required. I would suggest you log a new case and let us know the timeline, so support can assist you with the new installation, including the license thing.
Feb 22, 2022 11:25 PM