TStevenson asked a question.
Does Data Platform 5.5 user PHP? Does it have the vulnerability?
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karl.wogoman asked a question.
In DP version 5.6.0.4041, I'm continually getting this message during a scheduled Technopedia run, and sometimes during a manual run as well. "The system failed to connect to the User Console service. Please check the environment and retry."The UC is clearly connected. We've had 5.5x installed for years and never had this issue. I've had a case open for this since August 2026. Tech Support have been somewhat helpful and we have tried many things, but they say they can't recreate this issue in their environment. Is anyone else experiencing this with this version?
EUCCoreSVCS asked a question.
The organization is currently experiencing an issue where users are unable to utilize the Flexera Data Platform (version 5.5.60.3208). we have also upgraded the SQL instance from 2016 to 2022 which may be the issue.Now we are trying to upgrade Data Platform to the latest ver 5.6.0 but facing the issue that our current Admin Console cannot get the patch installed so we can bring it up to ver 5.5.66 so that we can do a in place upgrade to 5.6.0. Again, the reason is the patch upgrade cannot access the client services which is failing the upgrade. we think that it is because of the Flexera cannot access the SQL server. Is there any solution to this issue.
- JohnSorensenDK (Flexera Software)
I can see that you're troubleshooting the issue with Flexera Support. Please share its resolution (when you get to it) with the forum members, if you think they will benefit from it.
Thanks,
John Sorensen
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goody612 asked a question.
ServiceNow Integration and Software Model Product TypesWe are currently importing data from Flexera on-prem Data Platform into the ServiceNow CMBD and can see the Software Installations, Discovery Models, and Software Models that are created. For the items that get normalized we see the Product Type getting populated on the Discovery Model, however when we look at the associated Software Model that is also created from Flexera it doesn't have the Product Type populated, which is critical when working with entitlements and reconciliations. Is the normal behavior, or is there a setting I am missing somewhere. Thanks!
- JohnSorensenDK (Flexera Software)
I can see from your support case that you're involved with Flexera's ServiceNow SME team.
Please feel free to share the outcomes of your discussions if you think that other forum members would benefit from the outcome and your conclusions.
Thanks,
John Sorensen
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cjones asked a question.
When working in Report Management the system is extremely slow loading a report, spins while loading, taking more than 5 minutes.The reports contain EOSL dates with 6-month forecast. I have run from desktop and from server. If I make a name change, indexing takes over 2-3 minutes for me to be able to view report. Any ideas why or anything I can do to resolve?
- JohnSorensenDK (Flexera Software)
From the context of your explanation I'm guessing that you're referring to Data Platform Report Management. It sounds to me like you may experience some database performance issues, have you tried to apply some database performance monitoring while running these reports as it may reveal some RDBMS constrains?
Anyway, please feel free to contact Flexera Support if you need assistance in troubleshooting this further.
Thanks,
John Sorensen
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bmanturbo asked a question.
Possible issue with Data Platform version 5.5.82. SSL handshake issue after updating to version 5.5.82When trying to download latest catalog updates after running the new 5.5.82 update we are getting SSL handshake issues. There are no issues with normalization data pulls.
- JohnSorensenDK (Flexera Software)Expand Post
TraceyAS (Flexera Software) asked a question.
I am seeing multiple files in the download section - all with the same date but different sizes. Which is the most current file?1 of 2 - JohnSorensenDK (Flexera Software)
@TraceyAS (Flexera Software)
I don't seem to have the same experience, this is the Data Platform downloads page and only one file visible until I click on the 'Previous Versions' tab:
And slightly different experience for Snow License Manager, but still merely one file for download visible per version:
Thanks,
John Sorensen
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geej_sec_gov asked a question.
"The remote certificate is invalid according to the validation procedure." I get the preceding error that will NOT go away.I have the data platform on site connected to ServiceNow. I have generated the OAuth Token and it will not authenticate preventing us from normalizing data.
*There is no firewall issue
-- we added the ServiceNow certificate to the trusted root store on the Admin Console
-- We updated the cert on the server
The Support team has run out of suggestions - This ticket has been open for 3 weeks or more.
Expand Post- JohnSorensenDK (Flexera Software)
I can see that the recommendation from the support case was to reach out to ServiceNow. Did you try this and still not able to find the root cause, or...?
Thanks,
John Sorensen
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Hello, thanks for raising your question. Flexera has published a security advisory on these vulnerabilities. Please see full details here Security Advisory: Flexera product status in relation to PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619