OPEN CASE To open a case, select "Get Support" and "Open New Case." Open Case Form You'll be directed to an online form with several fields. Please add as much detail as available to get the most out of the case. COMMUNITY Our online communi...
We take your enhancement requests seriously and will ensure these receive review. If you have an open enhancement request, we will work with you over the next several months to: close any open enhancement requests for products that are no longer sup...
Product enhancement requests can be submitted via Ideas. Product Bug/Defects and Content related requests should not be submitted to Ideas. Please continue to contact our Support Team for these requests. A way of thinking about a product enhancemen...
Having a great idea is one thing. How this is conveyed via Ideas is what will help the Idea get noticed and voted on by other portal subscribers. In preparing your Idea, the following tips are recommended: Go for reach. The more an idea can help ...
Your idea will be reviewed by our Product team within three weeks. We will: Reach out if the Idea is unclear to clarify any questions we may have before moving the Idea out of 'New' status. Assess the Idea to ensure it is not a duplicate. If it i...
Yes, absolutely! This is highly encouraged. This is a great way for our Product team to identify demand for particular Ideas. To vote, visit the Ideas portal and click on the grey vote idea. The image will turn green when your vote has been cast...
You will be notified by email notification of all status changes or comments on any Ideas you submit. You can also subscribe to notifications for any ideas you are interested in following. To subscribe to an idea: Visit the Ideas pageClick on an i...
In Ideas, you will have the ability to filter by Ideas, votes, and proxy votes via the left-hand navigation. Related Articles Participate in Ideas What should I include to help support my Idea?Can I vote on other Ideas submitted by other users?How...
Congratulations! When an Idea moves into 'Planning to Implement' status, we expect this to appear on a Product roadmap within six months. Continue to watch for updates via Flexera Ideas, as roadmaps can shift, and timing can change. Related Artic...
If your Idea is merged with another, you will receive notifications of changes to the primary Idea, which you will be able to follow. Related Articles Participate in Ideas What should I include to help support my Idea?Can I vote on other Ideas subm...
You will be notified by email notification if the status of your Idea is changed to 'Will not implement'. If you disagree with this decision, you can add comments to the Idea to further justify your Idea. In addition, these Ideas will still be vis...
StatusDescriptionGathering interest Good idea. Once it gains enough interest in terms of votes and positive comments from the Community, a product manager will review it to determine the next status. Encourage your colleagues to vote for it! Note...
Photo by Karol D from Pexels Save time by real-time troubleshooting with chat Hello, is it me you’re looking for? We hope so because our Technical Support Engineers are looking for you to use the live chat through our case portal. Our team will an...
How do you respond to a support case via email? When responding to a support case via email, there are two things to remember, to ensure that your replies are going to the right place: The email should be directed to support@flexera.comThe reply shou...
In order to have access to our Support Portal, Product and License Center and customer-only Learning Center courses, customers must have their individual community accounts tied to their organization. There are two ways to do this connection: 1. At ...
If you are leaving a job, you can request we transfer your account activity to a new profile. We love it when community members want to continue their community experience - whether with a new job or just to maintain a pulse on Flexera products. Wi...
Error when creating a support ticket If you observe the error above when submitting your support ticket in the case portal, please try the following troubleshooting options - Option 1: Cancel the case creation and logout/log back into the commun...
We designed our community and product downloads to ensure security, the privacy of customer company data, and to allow for management of license use. We have four-levels of permissions to meet these standards. Read on for details on how to request an...
If you'd like to see your order, product, and maintenance information navigate to the following pages on the community. Please note you will need to log into the community to access the pages mentioned below. Your order information is located under G...
Encountering a bug is a frustrating experience and one we’ve heard we can improve upon our communications. We take this feedback seriously. This past quarter we have talked with customers and staff, gathered best practices and refined processes to d...
