Question: Every few days I get reminder emails about some of my open support cases. Why? Answer: When a support case is waiting on a response from you, our customers, we send out automated emails to remind you that we are waiting for more informat...
In June 2019, Flexera acquired RISC Networks. To learn more about this acquisition, click here. Support always has been at the core of both Flexera and RISC Networks. We work tirelessly to ensure our partners and customers have the resources and to...
NOTE: A license file is attached to your Flexera order confirmation email. You can also download a license file from the Flexera Product and License Center, as described below. Sign in to the Flexera Community (if you have not already done this)Clic...
If you want more hands-on control for how your post appears, this post is for you. Access the HTML Editor by: 1. Click the ... icon 2. Click the HTML button HTML Editor Related Articles How to Create a PostAbout Accepted Solutions
If your account is tied to a company with a maintenance contract, you have permission to view all cases your company has submitted. The default view is to show all company cases as of 20 March 2020. To see all cases: Click on "Support"Select and Cl...
In our community, you can find release notes and notification posts for many of our product offerings. This information is designed to provide details regarding what updates and changes will be happening to our products. Release notes & informatio...
You may find you need help beyond community forums, our documentation and learning opportunities. Read on for case best practices. Submitting a detailed case helps everyone act more quickly toward a resolution. So be as thorough as possible when fi...
If you are listed as the key contact for your company's account, you will manage access to the Product and License Center. Once you receive notification (via email) that a request is submitted, follow these steps: Sign inClick "Get Support" in the...
You can subscribe to a label in the Community to be notified by email when a new post is created with the label. One thing to note about labels is that they are applied at the forum, knowledge base or blog level. Thus, predefined labels and subscrip...
Users who post the first message i can mark one of the replies as an accepted solution. After a solution is accepted, the original message is marked as solved, and the reply is marked as a solution. Marking a reply as an accepted solution helps comm...
Signatures are a great way to connect and add personality in the community! For example, signatures may include contact information, reminders to accept solutions, or quotes - really anything that first within our guidelines (no overt selling or sh...
Updated 20 March 2020 If your account is tied to a company with a maintenance contract, you have permissions to view cases you submitted. To Filter by Status Go to the "Case Portal" screen.Click on the "Filter" buttonClick on the Status menu to op...
A more recent update on the Case Management functionality can be found here. We’re so pleased that you visited our new customer community today! Our April 8th launch of Flexera Community has largely been a success. We’re filled with excitement as ...
If your account is tied to a company with a maintenance contract, you have permission to download cases. To Download Go to the "Case Portal" screen. Click the "Export as CSV" button, located on the right-hand side of the screen. Related articles...
As you're exploring Flexera Community, you likely want maximize your experience. Never fear! This is a full roadmap for you from start to success. Phase 1: Get Set Up Fill out your profile. Hit the avatar icon on the top right of your screenSelect “...
Welcome! The Flexera Community is where all of us share knowledge and gain insight on Flexera products. We aim to ensure this is an inclusive and inviting experience. While we encourage lively conversation, we do insist that you follow our guidelines...
THE FLEXERA COMMUNITY TERMS OF SERVICE Following are the Terms of Service for THE FLEXERA COMMUNITY Use of the FLEXERA COMMUNITY Site indicates you accept these terms. If you do not accept these terms, do not use the FLEXERA COMMUNITY Site. PURPO...
