Contact Flexera Support

[#1]

Open a support case

Open a support case here or select Support > Open New Case in the Flexera Community. 

Note: Sign-in to the Flexera Community is required. Your organization must have an active maintenance plan to submit a case. Please contact us at support@flexera.com if you need assistance linking your account to your organization.

 

Contact Flexera support by phone

North America	+1 630-332-5957  +1 877-279-3781 Toll-free
Europe	+44 1925 944368  +44 800 047 8643 Toll-free
Asia/Pacific	+61 1800 560 584
Japan	+81 3-4540-5335

 

Flexera products

Our support team can assist with all Flexera products, including:

• AdminStudio
• App Broker/App Portal
• Cloud Management Platform
• Columbus
• Data Platform
• Flexera One
• FlexNet Manager for Engineering Applications
• FlexNet Manager Suite
• Foundation/CloudScape
• Optima
• SaaS Management
• Software Vulnerability Manager
• Software Vulnerability Research
• Spider
• Technopedia
• Workflow Manager

Support for Revenera products

Contact Revenera support for all Revenera products, including:

• FlexNet Code Insight
• FlexNet Embedded
• FlexNet Operations
• FlexNet Publisher
• InstallAnywhere
• InstallShield
• Compliance Intelligence
• Usage Intelligence

[softwareprocure]

I don't seem to be able to access to Case Portal to access my opened cases. Thanks

[ChrisG]

@softwareprocure - I have associated your Flexera Community user account with the appropriate organisation to be able to case the Case Portal on behalf of that organisation. You should be set to go now once you have signed out and signed in again.

[mohduzair1605]

I have raised a case but I am not able to see any option to track down the status of the same. Could you please advise !

Thanks !

Best Regards,

Mohd Uzair

[ChrisG]

@mohduzair1605 - please select the Support > Case Portal menu option available once you have signed in to Flexera Community in order to see the current status of your cases, review responses from Flexera Support, and add further comments on cases.

[nihaggins]

I'm able to access the support case link, however i do not see any existing tickets. Can you please check.

[kumarcloudda]

getting below error after installation of secure agent IICS 

Flexeraaw7$aaa: C:\Users\david\AppData\Local\Temp\I1690795880\Windows_Pure_64_Bit\resource\iawin32.dll not found
at Flexeraaw7.af(Unknown Source)
at Flexeraaw7.aa(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
at com.zerog.ia.installer.Main.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source)

[bottsrm]

How do I change my email address on my account?

[Prasanna06]

@KPBussey  - Kindly help me to enable my access to raise a case in Flexera community.

i tried to reach out support@flexera.com as well, please help me.

[Prasanna06]

@ChrisG  - Kindly enable my access to raise a case in Flexera community, need your help for this.

[IgorUrikh]

Could you please help me to get access to the support cases portal and also other access to the relevant websites in flexera.

[csparkman]

Good Morning,

@ChrisG  / @KPBussey  I too need to have elevated access to submit tickets and download necessary items, please.   I have submitted a ticket.   

[Idealcleaning]

Thanks @KPBussey ,

I'm able to access the support case link.

[evgenyvoronov]

Hi all,

how can I change my nickname here in my profile?

Tx.
Evgeny