App Broker Discussion Forum | Flexera Community Support

Solved App Portal/App Broker with ServiceNow Sends Request Complete Message Prematurely

A customer using App Broker with ServiceNow is testing the end user software request process and in doing so has found that in the production environment the end user will receive a message saying that the software request is complete only about 5 mi...

Solved Variable of ITSM ticket# for inclusion in AppPortal Notification to Requester

I’d like to include the ITSM ticket# in the approval notification sent to the requester if possible. I know how to add the ##variable## to the body of the email but I’m not able to find anything that would reference the ticket# (RF117881 in the examp...

Solved Prompt for approval based on targeted computer's OU

Hello!At our agency, we use App Portal... strangely. We have about 15 people that can request software for the entire agency of 2000+ machines. I notice that a lot of the approval/workflow settings are based on a company that lets a large number of p...

Solved Is App Portal 2015 R2 supported on SCCM CB 1902?

We are currently on ConfigMgr CB 1810 and are planning to upgrade to 1902 this coming weekend. We are still running App Portal 2015 R2. Is this still supported with ConfigMgr 1902? I know it is old but the upgrades of this product scare me... been b...

Solved App Protal /App Broker and SCCM Deployments

When discussing workflow layouts with customer it was brought up if they could just add users to an AD group instead of configuring a SCCM package install. Than let SCCM handle if user is in the AD group and user does not have the application, kick t...

Solved Unapproved Software on the Desktop

If we encounter a situation where unapproved software is installed on a desktop, is there an App Broker campaign or process that can be called to inform the User that the software installed in unapproved and needs to be removed? Is that a campaign or...

Solved Flexible Approval Sub-tab

After upgrading to the 2019 R1 release we're not seeing the Flexible Approval Sub-tab under Site Management > Communication > Notifications view as described in the documentation. Should this sub-tab be available after the upgrade or are you required...

Solved ESDService.exe allows Authenticated Users write permission

Our cyber security department has asked us to remove write permission for Authenticated Users on the esdservice.exe. Review of the permissions shows there are other accounts that also have write permissions and full control. Is there any repercussi...

Solved AppPortal 2019 - Icons

Anyone encounter an issue with Icons in Internet Explorer after the 2019 upgrade? We have some .jpg and some .png that will not load and give a black x for the icons.

Solved Flexible Approval

We are going to be testing the Flexible Approval option here and need some additional information from what i can find to get it in our environment. Normally there is a subset of the application environment that will actually make the outbound call t...

App Broker Forum

Forum Posts