When adding a required question (for requester or approver) to an existing template all requests submitted prior and with approvals in place, the request can't be processed by the approvers because the question on prior requests before the change wer...
Set the Permissions tab to a user expecting that user to be able to see all request for that Catalog Item in the My Request tab. The show all request search switch is not available and/or should it be? Please give an explanation how this is suppose t...
We are trying to recreate the Remedy Incident Status Management Service Wrapper and the Service Request Status Management Service Wrapper in our App Portal/Remedy integration. When I test the Third-party integration settings the response is valid, bu...
If a license is setup in FNMS with a Restriction for an Enterprise Group, does the App Broker license check or Advance License Check affected by the target device in that Enterprise Group with no license available? Will it reserve a license according...
Hello, we're using App Portal in our company for service requests. Unfortunately we have the following case when using App Portal on a completely new installed Windows Client.The user is prompted to start the installation of a *.CAB file >> See attac...
I am trying to understand what the following 3 default operations do for the ITSM Remedy integration. These were automatically generated when we created the connection to Remedy. Our current workflow is Catalog Item Checkout > Approval > Remedy Servi...
We have a customer that using a VIP to mask the App Portal web server details. It is working but we're seeing a huge performance difference between the test instance where VIP is not used, and the production instance where the VIP is used. One of the...
Is it possible for App Portal (V2017 R2) to allocate a license in FNMS for named user software when they check out?
My Apps is enabled in App Broker, but the two scheduled tasks on the application server related to it (process computers for My Apps alerts and send out My Apps email notifications) do not exist. These tasks should be created upon initial install of ...
I’m trying to give our help desk the capability to cancel any requests raided by any user.I permissioned them as per the admin guide (I gave them remove access on ‘Manage All Requests’ here) however they still do not have the capability to do this. I...
