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App Broker Forum

Forum Posts

Solved Performing Request on Behalf in ServiceNow

With App Broker and using ServiceNow as the front end, are there any requirements for user accounts in either tool to be able to perform ROB? I know that Catalog Items themselves need to be enabled for ROB, but how are users given the ability to do t...

Solved Upgrade/Retire Campaigns

We are looking at implementing upgrade and retire campaigns at our customer. The documentation and steps seem pretty straight forward. I am looking for any best practices for this that the community may have, as well as, what the process is under the...

dbeckner by Level 10 Champion
  • 3936 Views
  • 9 replies
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Solved App Broker Versions Eligible for Upgrade

Could someone fill me in on if there are any versions of App Broker that would be too old to upgrade to 2020 R1, where you would need a net new instance instead of an upgrade? 

Solved Pre-emptive Reclamation Notification

I have a customer that would like to explore the possibility of notifying end users that they are going to have an application reclaimed from their machine by App Broker before their machine is entered into an uninstallation collection, in order to g...

Unable to Access App Broker Admin TAB with Any User Account

Team,I am using App Broker 2020 R1 and I can access ESD site.But, I am Unable to Access App Broker Admin TAB with Any User Account.I have executed below SQL queryDelete from WD_NodeSecurityand reset IIS.when I click on Admin TAB on portal, I am getti...

Gauraav by Level 4
  • 1096 Views
  • 1 replies
  • 0 kudos

Solved ESDService not retrying collection inserts after error

I've noticed twice now that when the ESD Service encounters an error when attempting a collection insert it does not attempt another one until the ESD Service is restarted. Is this by design?App Portal v2018 R1

dbeckner by Level 10 Champion
  • 1436 Views
  • 3 replies
  • 0 kudos

Solved AB integration with Mulesoft (Anypoint Platform)

We have Integrated App Broker (On-Prem) with ServiceNow (Cloud instance).Anypoint (Mulesoft) is a lightweight, scalable runtime engine for APIs, integrations, and microservices. Deploy anywhere with our hybrid integration platform — on-premises, on t...

Gauraav by Level 4
  • 4253 Views
  • 6 replies
  • 0 kudos

Solved Email Notifications for new note entry and file upload

1. Is it possible to make "Notify current approver" and "Notify requester" automatically checked by default instead of unchecked when adding a new note entry to a request?2. Is it possible to add an email notification to the approver or requester whe...

dbeckner by Level 10 Champion
  • 5709 Views
  • 12 replies
  • 0 kudos