App Broker Discussion Forum | Flexera Community Support

Solved Confirming Install for ServiceNow Ticket Closure

Could someone please help me understand how App Broker, when using ServiceNow as the front end, confirms software has been successfully installed and therefore closes the ServiceNow request/ticket? A customer is looking for details on how this works....

Solved Multiple Workflows on a Catalog item causing no workflow to be evaluated

In our App Portal 2018 R1 instance we have applied two workflows to the same catalog item. When a user checks out this item the workflow is ignored and the email to the users states "No approval required". If I remove one of the workflows then the ap...

Solved ServiceNow Authentication Error with App Broker

A customer has the ServiceNow connection set up (to be used as the front end ui, with App Broker as the backend) with App Broker and the tests pass and catalog items sync to ServiceNow, but the ServiceNow admin has brought to my attention that there ...

Solved How to display a lot of Catalog Items in ServiceNow

A customer implementing App Broker is looking to import around 700 Catalog Items into the tool, and is using it with ServiceNow as the front end. It looks as though the only way to display catalog items in ServiceNow that are mapped to their counterp...

Where does the App Broker License count come from with Device based licensing?

A customer recently starting seeing the error in App Broker that says they are over their current licensing and need to address it, but they having Device based licensing (in Settings>General it actually says DESKTOP based, and the license type is Su...

Have an idea for changing App Broker? The product team wants to hear it

You can help shape Flexera's future by sharing ideas for improving App Broker. We know you work with this product, probably every day. You not only see how well it works now, but you also have ideas for making it better. Your feedback is essential...

Solved Leasing Functionality Clarification Needed

Hello - This is my second post on here as I am new to the Flexera/App Portal space and I have some clarification needed for a functionality on Leasing in App Portal v. 2019 R1 14.0.0.0.We have a Leased catalog item that has the option enabled:Allow u...

Web Extension on Mac

Can the web extension for App Portal be installed into Edge or Chrome on a Mac?

Solved App Broker Support for ServiceNow Paris

What is the expected timeline for App Broker to support ServiceNow Paris? Are there any expected changes with Paris that could cause compatibility problems with current App Broker versions? The customer I'm working with now has already begun upgradin...

Using middleware for App Broker and FNMS integration

A customer is looking to use middleware and API's for connecting App Broker to Cloud FNMS because their security team recommended it due to the fact that AB is on-prem and FNMS is in the cloud. Wondering if anyone has seen or done something like this...

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