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- Re: AppPortal Home Page blank after placing a new order
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I am testing our new server behind the F5 that handles the SSL. One odd thing I have noticed is the Welcome communication. When I load the page using the F5 for the first browser session, it load with images and the text.
After I place an order and continue shopping, which takes me back to the home page where I should see the welcome notification, the entire page is blank except for the menus.
Has anyone experienced this? Looking for ideas on what might be causing it
Apr 05, 2022 12:04 PM
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Hi Jim - I got a hotfix from support that replaces the _Layout.cshtml file in the \Web\Views\Shared folder for App Portal 2021 R2 standalone.
Apr 27, 2022 11:40 AM
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My images point to src=" src="https://F5.mydomain.com/ESD/Images/Customer/AM%20System%201.jpg" and load fine when hitting https://F5.mydomain.com/ESD
When the url is https://F5.mydomain.com/ESD/home the page is blank
Apr 05, 2022 12:16 PM
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@TeriStevenson Have you resolved this yet? I have not been able to link up with my F5 engineer yet.
Apr 12, 2022 09:12 PM
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I am working with support and it appears to be an issue with the _Layout.cshtml file in the Web\Views\Shared folder. The issue is reproducible without the F5 in place.
Apr 13, 2022 10:12 AM
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Thanks, Teri. Are you able to post the solution details here? I have just noticed this in a couple other environments yesterday. What I noticed is that clicking on Browse Catalog, the logo in the page header, etc. all produce that same result where the Welcome Communication is not displayed. However, if I click on a category that has subcategories and then click on the "Back" link that appears at the top of the category list, it properly displays the Welcome Communication. I have no explanation for what would cause that behavior.
Apr 27, 2022 10:36 AM
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Hi Jim - I got a hotfix from support that replaces the _Layout.cshtml file in the \Web\Views\Shared folder for App Portal 2021 R2 standalone.
Apr 27, 2022 11:40 AM
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Thanks, Teri. I'll assume then that this hotfix will be included in App Portal 2022 R1 very soon. I appreciate the quick response!
Apr 27, 2022 11:43 AM
