Mar 07, 2023
07:35 PM
Please make sure to use the DEB installer instead of the RPM package for Ubuntu or else you will see some 'glibc' related error.
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Apr 08, 2021
03:28 AM
2 Kudos
Create a new adapter and make sure the Name and ID nodes are like below should be able to resolve your issue. (The ID node is populated by default, do not touch it)
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Mar 23, 2021
06:54 PM
2 Kudos
The original issue is that the beacon server cannot upgrade itself due to an incomplete download of the newer beacon installer. The original issue got resolved after the customer connect the beacon server to the Internet directly to bypass all their firewalls and proxies. (Apparently, their FW and/or Proxy somehow breaks the download of the beacon installer. ) Chris knows this original issue and he pointed out that this is probably a customer network environment related issue. The new issue observed here is when the beacon failed to download the newer version installer but is trying to upgrade itself, the upgrade always fails. In this situation, all scheduled inventory rules will not be triggered and left no message in beaconengine.log for troubleshooting. It took me more than a full day to test and figure the root cause out. After the beacon server is upgraded automatically from 16.0.1 to 16.2.0, the issue does not occur in my test environment.
My gut feeling is the issue only occurs when the beacon is trying to upgrade it to a newer version.
Considering
- there is no fix in 16.2.0 https://docs.flexera.com/fnms/EN/BeaconChg/index.html#BeaconChangeLog/BCL_TheLog.html#BcnChg_16.1.0__16-1-0-Fixes
- the issue did not occur in Feb with beacon 16.0.1. (the new version beacon 16.2.0 was not released in Feb)
- The issue is observed after the new beacon 16.2.0 released (auto-upgrade is triggered on the beacon server) I guess that maybe the beacon has some logic to suppress all scheduled inventory rules to be triggered if it is in the pending upgrade status.
If the beacon somehow (like 02375818 ) fails to upgrade itself infinitely, then all inventory rules will never have a chance to be triggered by schedule. Can you follow with the engineering team to confirm if the observed behavior is expected and by design?
If yes, can you raise a doc enhancement request to add the description of this behavior to the online help or a KB article?
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Nov 10, 2020
08:35 PM
I have found the answer at https://docs.flexera.com/flexera/EN/SaaSManager/IntegrationTerms.htm#integrations_3059193938_1372459
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Nov 10, 2020
07:44 PM
A quick question, how to upload 'HR Roster template' and 'Expense Upload template" to SaaS Manager? Do customers need to raise a support case? How long it takes for the templates to be imported into the system?
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Jul 15, 2020
10:09 AM
Find another tricky point. 1. Make sure UserName is populated in the NDI file. <Hardware Class="Win32_ComputerSystem" Name="SQLSVR" Evidence="WMI">
<Property Name="Manufacturer" Value="innotek GmbH"/>
<Property Name="Model" Value="VirtualBox"/>
<Property Name="Domain" Value="softwaretwo.com"/>
<Property Name="DomainRole" Value="3"/>
<Property Name="NumberOfProcessors" Value="1"/>
<Property Name="NumberOfLogicalProcessors" Value="2"/>
<Property Name="TotalPhysicalMemory" Value="6290984960"/>
<Property Name="Status" Value="OK"/>
<Property Name="UserName" Value="softwaretwo\XXadmin"/>
</Hardware> 2-1. If the UserName in the NDI file is already imported from AD (searchable under the User object), then the 'Last logged on' will be populated. 2-2. If the UserName in the NDI file does not exist in FNMS (NOT searchable under the User object), then the 'Last logged on' will not be populated. Not sure if the behavior observed in 2-2 is as expected or not. I feel that it will be much friendly if FNMS could import the UserName part in the NDI file into ComplianceUser table if there is no existing match. Lesson learned is that for all customers who need the 'Last logged on', please make sure to import all users from AD or whatever HR systems. Or else, you will not get 'Last logged on' populated by FNMS agent.
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Apr 17, 2020
09:30 AM
1 Kudo
Another tip to share and I suggest that this should be added into the Installation Guide. Before importing ARL, it is strongly recommended to open the DOS Promot and run 'sqlcmd.exe' to confirm if it is installed or not. If sqlcmd.exe is not installed on the application server, then the ARL import will fail. There is a similar report. https://community.flexera.com/t5/FlexNet-Manager-Forum/ARL-SKU-PURL-Import-Error/td-p/115691/page/3 For me, I have SQL Server Management Studio installed on the Application server but still needs to install https://docs.microsoft.com/en-us/sql/tools/sqlcmd-utility?view=sql-server-ver15 to get sqlcmd.exe installed.
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Apr 16, 2020
07:49 PM
2 Kudos
I just installed FNMS 2019R2. When downloading ARL via executing the task named 'Recognition data import', I noticed I cannot find log files below. - ARL-Recognition-(default).log file, generally, it exists in the TEMP folder of the fnms service account or fnms admin account. - ImportPURL-xxxx.log files and PURL-(default)-log.txt file, these files exist in the same directory of the above. Occasionally, I noticed that they are available in a new location. "C:\ProgramData\Flexera Software\Compliance\Logging\Content\mgsImportRecognition.log" "C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\RecognitionAfter82.cab" I am not sure if these changes are introduced in 2019R2. But I do think these changes are good (have a unified log file location) and just want to share the new location if someone cannot find the log files in old locations.
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Latest posts by mengmeng_ge
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| 219 | Mar 07, 2023 07:35 PM | |
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Activity Feed
- Posted Re: Agent installer for Debian Linux OS is not downloadable from Web UI on FlexNet Manager Knowledge Base. Mar 07, 2023 07:35 PM
- Kudoed Re: Software baseline for kclausen. Sep 15, 2022 08:18 PM
- Kudoed Flexera One ITAM Generic REST APIs to Read Report Data for AamerSharif. Sep 15, 2022 07:53 PM
- Kudoed The big choice for gathering inventory: the FlexNet inventory agent or tool "XYZ"? for ChrisG. Jan 31, 2022 06:52 PM
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- Kudoed For AppPortal, raised encryption standards on KDC server require extra AD account configuration for jasonlu. Oct 28, 2021 06:27 PM
- Kudoed Beacon may stop functioning during upgrade process or if upgrade process has hung for Graemehin. Apr 16, 2021 07:36 AM
- Got a Kudo for Re: Corporate Unit Business Adapter Not creating levels. Apr 08, 2021 10:27 AM
- Got a Kudo for Re: Corporate Unit Business Adapter Not creating levels. Apr 08, 2021 07:48 AM
- Posted Re: Corporate Unit Business Adapter Not creating levels on FlexNet Manager Forum. Apr 08, 2021 03:28 AM
- Got a Kudo for Re: Error "There is a problem on the beacon. The beacon could not determine if an upgrade is required.". Mar 24, 2021 07:27 AM
- Got a Kudo for Re: Error "There is a problem on the beacon. The beacon could not determine if an upgrade is required.". Mar 24, 2021 07:11 AM
- Posted Re: Error "There is a problem on the beacon. The beacon could not determine if an upgrade is required." on FlexNet Manager Forum. Mar 23, 2021 06:54 PM
- Kudoed Re: Unable to install new beacon for alexander_frit. Mar 04, 2021 04:18 AM
- Kudoed Re: Windows FlexNet inventory agent policy download for ChrisG. Jan 27, 2021 05:47 PM
- Kudoed Accessing FNMS site returns 500 internal server error after migrating to FlexNet Manager Suite 2020 R1 for Kevin_Hou. Jan 07, 2021 09:06 PM
- Posted Re: Getting Started with SaaS Manager - 5 Key Set-ups to Get Started on Flexera One Forum. Nov 10, 2020 08:35 PM
