ServiceNow License Reclamation
License Reclamation is the process of taking back licenses from application users. These users fall into one of the following scenarios.
Employees who are inactive in your organization’s HR Roster
Application users who have never logged in to an application
Application users who are inactive
Reclaimed licenses help optimize SaaS spend and increase procurement efficiency because you avoid buying additional licenses for new license requests. You also limit security risks by reclaiming licenses from inactive employees in your HR Roster. To achieve these goals, SaaS Manager provides an automated License Reclamation workflow. In addition, SaaS Manager’s reclamation history tracks each step of the License Reclamation workflow and each License Reclamation status. For details, refer to Reclaiming Licenses.
The ServiceNow integration instructions were updated to reference the following license reclamation information:
Minimum Permissions Required
Reclaiming ServiceNow User Licenses
Reclamation API Endpoint
Application Task Tracking
Minimum Permissions Required
The account must have the following roles:
web_service_admin
rest_api_explorer
Reclaiming ServiceNow User Licenses
The following steps explain how to reclaim ServiceNow user licenses using the SaaS Manager user interface.
To reclaim ServiceNow user licenses:
On the left-hand navigation of Flexera One, click SaaS.
On the SaaS Applications menu, click Managed. The Managed Applications screen appears.
For a new ServiceNow integration, add the ServiceNow application. Refer to Adding an Application. Select the Reclamation integration task from the Add Application screen. Click Authorize, and proceed to step 5.
For an existing ServiceNow integration, on the Managed Applications screen, select the appropriate ServiceNow instance link. Navigate to the ServiceNow Application Details screen and select the Integration tab. Click Edit to edit the ServiceNow integration. Select the Reclamation integration task from the Add Application screen, and click Save. Proceed to step 5.
To enable license reclamation, navigate to the ServiceNow Application Details screen and select the Integration tab. In the Integration Tasks table, select Enabled in the Action column for the Reclamation task.
To reclaim ServiceNow licenses, refer to Reclaiming Licenses. Once the reclamation task is executed for the selected users, the entire account and licenses associated with that user will be deleted, and the user will no longer have access to ServiceNow.
Reclamation API Endpoint
https://<<instance>>.service-now.com/api/now/v2/table/{tableName}/{sys_id}
Application Task Tracking
Reclamation has been added to ServiceNow in the Application Task Tracking chart.
For release details, refer to the December 2020 release notes.
... View more
.png "One with Flexera"){kind=icon}
