About donald_helliwell

donald_helliwell · ‎Jan 21, 2022

Clients are pushing back on service accounts needing ongoing Local Admin permissions after installation. Can the Data Platform Service account permissions be reduced from Local Administrator to a lower level for ongoing function? What are those permissions?

donald_helliwell · ‎Nov 23, 2021

Can the FlexNet inventory agent be installed on the FNMS batch server? FNMS 2021 R1 is installed on Windows Server 2016. Are there any conditions or special configurations required?

donald_helliwell · ‎Aug 27, 2021

In the Resolution section of the KB article winvarma suggested, it mentions running the powershell script with the /upgradeconfig flag. Have you run this as mentioned in the FNMS upgrade documentation? Resolution The issue has been recorded in our system under IOJ-2128316 (FNMS-68929) Note: Our current findings show that the Web.config has the referenced assemblies and the issue does not occur if the upgrade is run with the /updateconfig flag. Therefore this currently not being viewed as a defect. If you upgrade using /updateconfig and still see the issue, we suggest opening a support case and reference this article and we can investigate further.

donald_helliwell · ‎Aug 12, 2021

The details are not showing in the ndi file. Looking at the Linux file system we can see executables in the /nfs/opt/wls/jdk1.8.0.281/bin file path. These are what is needed for application recognition of the jdk applications. See the attached screenshot from the server. The command being run is as suggested. Question: This is on an nfs file share mounted as a directory on the individual servers: Should /nfs be used in the command option string, or not? Like this: -o /nfs/opt/wls/jdk1.8.0.281/bin Or this: -o /opt/wls/jdk1.8.0.281/bin Thank you Dawn and ChrisG

donald_helliwell · ‎Jul 29, 2021

A client needs to include inventory from remote file system mounted as directories on some Linux systems. FlexNet agent version 2020 R2.3 (16.3) is installed on RHEL version 7.9 systems. Using this command run from each system ndtrack -t machine -o IncludeNetworkDrives=True -o IncludeFileSystemType=nfs -o Recurse=True -o IncludeDirectory=/opt/wls -o IncludeDirectory=/opt/tomcat -o IncludeFile=jdk* We are looking for jdk evidence. Linux tools show us the files are there yet we get no relevant unrecognized evidence or inventory from the agents. Does anyone have experience with this situation?

donald_helliwell · ‎Apr 07, 2021

Does anyone have experience migrating clients from VMware Cloud Health to Flexera cloud module(s)?

donald_helliwell · ‎Mar 18, 2021

Has anyone have any experience with or done an integration of LogRhythym with FNMS?

donald_helliwell · ‎Dec 08, 2020

Our client refreshed the token for the Microsoft 365 connector which had previously been working. This error message now appears: Failed to execute Reader 'Get Usage from Office 365 Exchange' from file C:\ProgramData\Flexera Software\Compliance\ImportProcedures\Inventory\Reader\microsoft 365\Usage.xml, at step line 1 Error: Unable to connect to the remote server It has been verified the account used has both the Cloud Application Admin and Reports reader roles. This client has registered an app using the Azure portal to connect to Microsoft 365. This is a bit different error message than seen in similar posts. Please help resolve this issue.

donald_helliwell · ‎Nov 18, 2020

We have an FNMS Cloud client that has been using the FlexNet inventory agent on Exadata systems for over 1 year now with no issues. They had all the same questions you have. Oracle claims that Oracle Linux is build from Red Hat Enterprise Linux and is 100% compatible. At that time FNMS 2019 R1 was the current version and that Linux agent version was installed on a test Exadata system. Again, there were no issues with the installation, the ability to correctly gather Oracle inventory, or issues with the Oracle databases. If the FlexNet agents are installed on other Oracle servers the DBAs will have the same experience with the agent on the Exadata system. There were no special considerations or alterations needed to gather inventory from these systems. It is always a good idea to test the agent install and inventory results on an Exadata test system. They can gain some experience and have a compfort level prior to a wider rollout to all Exadata systems.

donald_helliwell · ‎Nov 09, 2020

A client is asking how to remove the SAP button from FNMS? If so, how can it be done.

donald_helliwell · ‎Oct 23, 2020

The client requires some Windows workgroup servers to be inventoried. The agent has been installed. Communications with the beacon to download policy result in S107M858 error messages. The following network error occurred while retrieving the application: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider. These systems cannot be added to a domain to handle certificates. Other than not checking for certificates what options exist to enable system communication with the beacon in this environment?

donald_helliwell · ‎Oct 14, 2020

When a Windows FlexNet inventory agent is installed how often will it attempt to download policy before it stops trying? How many days will it actively make the attempt?

donald_helliwell · ‎Aug 18, 2020

Flexera's Gathering Inventory documents 2019 R2 and 2020 R1 now state: All de vice inventory gathered thr ough the Fle xNet inventory agent is identified in either of the f ollowing w ays depending on the v ersion of the Fle xNet inventory agent being used: • If the v ersion is 2019 R2 or later, the de vice inventory is identified b y a unique Ag ent ID tha t is cr eated on the de vice by the Fle xNet inventory agent. • For versions prior t o 2019 R2 , the de vice inventory is identified b y the c omput er name and domain name of the device. This being the case, can the FlexNet inventory agent still be included in a image for deployment to new systems? Will the individual systems get an individual agent ID and produce individual inventory records? Or will they all get the same ID which would result in not getting individual inventory from each of the systems?

donald_helliwell · ‎Jul 15, 2020

Does anyone have experience configuring the FlexNet Beacons and Inventory Agents to work with a NetScaler URL as the communication point for FlexNet inventory file uploads? The desired scenario consists of inventory traffic being sent to the NetScaler URL which then forwards the traffic to our two Beacon servers. We have been attempting to get this to work and it does to a degree. The FlexNet Inventory Agent installation package has been configured in the mgssetup.ini file to define the DEPLOYSERVERURL. Viewing the installation.log we do see it communicating to that URL and successfully downloading the policy. Reviewing the regkeys for the defined Download Settings we see the netscaler URL as being the Bootstrap Server 1 with the Beacon servers themselves listed also. However, the Upload Settings are only being set to the Beacon servers directly. We need the agent to point to the NetScaler connection since our internal policy requires all web traffic to go through the NetScaler. Making changes to policy is overwritten during the next policy update.

donald_helliwell · ‎Jan 17, 2020

We are preparing to do an AppBroker installation. The client has asked for details about why the App Portal service account needs EXECUTE permission on the SCCM site database. Would someone provide detail of what functions and store procedures are executed, what happens and why?

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Date Last Visited	‎Jan 21, 2022 01:48 PM

Reduced Data Platform Service Account permissions after installation

Can the FlexNet inventory agent be installed on the FNMS batch server?

Re: after Upgraded 2021 R1 IIS service failed to start

Re: Unable to get inventory from remote NFS file system

Unable to get inventory from remote NFS file system

Does anyone have experience migrating clients from VMware Cloud Health to Flexera cloud module(s)?

FNMS integration with LogRhythym

Previously working Microsoft 365 connector not working after token refresh

Re: Installing Flexera agents on ExaData Oracle inventory in FNMS cloud

Is it possible to remove the SAP button from FNMS?

Windows workgroup servers getting certificate error when communicating with the beacon.

Windows FlexNet inventory agent policy download

FlexNet inventory agent ID question

Does anyone have experience configuring the FlexNet Beacons and Inventory Agents to work with a NetS...

Why does the App Broker service account require Execute permissons on the SCCM database?

Reduced Data Platform Service Account permissions after installation

Can the FlexNet inventory agent be installed on the FNMS batch server?

Re: after Upgraded 2021 R1 IIS service failed to start

Re: Unable to get inventory from remote NFS file system

Unable to get inventory from remote NFS file system

Does anyone have experience migrating clients from VMware Cloud Health to Flexera cloud module(s)?

FNMS integration with LogRhythym

Previously working Microsoft 365 connector not working after token refresh

Re: Installing Flexera agents on ExaData Oracle inventory in FNMS cloud

Is it possible to remove the SAP button from FNMS?