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Support Contacts

Support Contacts

We have an expert team of professionals available to answer questions and to assist you with technical issues with Flexera products. To contact Support for technical issues, please use our online system to log a case. In addition to our online submission system, you can contact Support using the following information:

For Products: AdminStudio, App Broker/App Portal, Cloud Management Platform, Columbus, Data Platform, FlexNet Manager, FlexNet Manager for Engineering Applications, Foundation/CloudScape, Optima, SaaS Manager, Spider, Software Vulnerability Manager, Software Vulnerability Research, Technopedia, and Workflow Manager.

North America +1 630-332-5957 (toll)
+1 877-279-3781 (toll-free)
Europe +44 1925 944368 (toll)
+44 800 047 8643 (toll-free)
Asia/Pacific +61 1800 560 584
Japan +81 3-4540-5335

 

For Products: FlexNet Operations, FlexNet Embedded, FlexNet Publisher, FlexNet Connect, FlexNet Code Insight, InstallAnywhere or InstallShield

Toll-free numbers only work within the countries they are listed under.

North America

+1 630-332-2513 (toll)

+1 877-279-2853 (toll-free)

Europe

+44 1925 944367 (toll)

+44 800 047 8642 (toll-free)

India

+61 1800 560 603 (toll)

000 800 040 2367 (toll-free)

Japan +81 3-4540-5335 (select option 2)
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Hi I am trying to raise a support case could you help on the process on how to raise a case in flexera.

Hello @nvnbs1 I apologize for the issues! I've updated your record in our system - can you sign back in and access the case portal under "Get Support"?

Thanks alot now i am able to do it


Regards,

N.V.N.BhavaniShankar| IT Infra | Tools |

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IMPORTANT NOTICE TO RECIPIENT: This email is meant only for the intended recipient of the transmission. In addition, this email may be a communication that is privileged by law. If you received this email in error, any review, use, disclosure, distribution, or copying of this email is strictly prohibited. Please notify us immediately of the error by return email, and please delete this email from your system. Thank you for your cooperation.

Hello
I try to call Columbus Support Europe but all the lines are dead. Please help!

Hi, 

Can I also get access to create a tech support? 

 

Thanks,

Mahj

Australian doesn't support Technical support. Is this true as the person said when I called +613 9895 2177 (Australia) 

We have AdminStudio Enterprise Per Employee Silver Maintenance

 

Cheers

Sam

 

@SparkySam

AdminStudio is mostly supported by our US/UK teams as shown in the Support Contacts list above.  However, if you are having an activation issue, please feel free to call our Japan support team at +81-3-5774-6254.

Thanks,

JQ

@mleopart  - I'll send you a private message to help with access.

@Christof  - I'm connecting with our European team to investigate. Please stay tuned. Thank you for your patience!

Hi Team,

I would like to register a case ticket, please help me to get me access to create case.

 

Thanks

LS

@lsaxena  - I'll pm you about the access. Thank you! 

Hi Team, 1 . I would like to register a case ticket, please help me to get me access to create case. 2. I can't find an active Support plan for my Company under "Support Plans". Why? Thanks Markus Beck

Hi @S0012520  let me check internally. We'll connect with you shortly on what to do. Thanks! 

Hi @KPBussey ,

can I have a status update please? Thank you

Do we still need to include business hour of each office here?

 

Kevin


@KPBussey wrote:

We have an expert team of professionals available to answer questions and to assist you with technical issues with Flexera products. To contact Support for technical issues, please use our online system to log a case. In addition to our online submission system, you can contact Support using the following information.

North America +1 877-279-3781
Europe +44 800 047 8643
Asia/Pacific +61 1800 560 584
Japan +81 3-4540-5335

 

 


 

Hi,

Can I also get access to create a tech support?

Seems like I've lost my previous access.

 

Thanks,

Niels Jørn

Hello!

 

I want to Open New Case, but I cannot find this option, can someone help me with this?

 

Thank you!

M

Hi @mrefec  - nice to hear from you! Can you sign back in and see if you can view additional options in the Get Support menu?

Hi!

It looks much different now the Get support menu, I can see the information that I need.

Thank you!

M

Hello,

for me both +44 800 047 8643 (toll-free) and +1 877-279-3781 (toll-free) do not seem to work.

I need to contact the Flexera support to get to know how the process to get a license key for Spider Asset Management works now.

We are managing the Spider Asset Management for our customer Vodafone and we are required to write an installation manual including how to get the license key.

Yours sincerely

Jana, menovo

 

I can't see an option "Open Case" above "Get Support" menu.

@servicemenovo, if your location does not match the country code of the toll-free number you will need to use the toll number. You can also interact with support online by going to Get Support->Open a Case.

 

@WMoura, in order to open cases online your login must be linked to a company account with an active maintenance plan. The following article explains how to view the current company account and update it if necessary: https://community.flexera.com/t5/Using-Our-Community/Connecting-your-Community-Account-to-your-Organ...

Hi,

I am trying to open a case but not finding the option on my page. Can you please help.

@karthikanair  - my apologies for the issues! Can you try signing back in?

Hi, I was wondering how I go about raising a support case, I don't see any link to do so.  Thank you. 

@geyoung13  - Thank you - can you try signing back in now? Best, Katie

Hi, i am trying to raise a support ticket but do not have the option under Get Support. Can i please get access?

@Katherinerivas - Thanks for contacting us! I've updated your account - please sign back in to access Support. Have a great day!

Hello,

Following an order for 2 Adminstudio 2019 Standard licenses, it is impossible for me to register these licenses via the Portal and Product Center. The account related to this order is already existing and when I want to attach myself to it, I am told that a request has been sent to the account administrator. No one knows who this director is in the company.
How to proceed, please?

Thank you.
Sincerely,

 

Ps: Sorry for my english, i'm french ;)

@xcuozzo 

Merci de nous avoir contacté - j'ai mis à jour votre compte. La prochaine fois que vous vous reconnecterez, vous aurez l'accès nécessaire.

Et l'anglais était parfait! J'espère que cette version de Google Translate du français l'est aussi :)

(Thank you for contacting us - I've updated your account. The next time you sign back in you will have the necessary access. )

Hi,

 

I am unable to raise case from my account for my clients?

Need support to associate my account with my organization

 

@asmishra  - you are all set now - please sign back in to update your access. Have a wonderful day! 

I got my Flexera FlexNet Manager Suite: Operations Consultant certification while at a previous employer. I need to have my certification data updated with my new e-mail. What number do I call to have this done?

@gymason1  - nice to hear from you! I've asked our Learning Center team to reach out to you with next steps. CC: @smullins and @gleonard 

@gymason1  we have merged the two accounts in our Learning Center. You should now be able to view your history under "My Learning Path"  link from the top right of the Learning Center.

Thank you. I can view the course history but I do not see my completion of the certification exam (in 2018) or my current certification.

@gymason1 , the Learning Center only keeps track of course & Theoretical exam completions, and is not really the repository of certifications. I see both the Operator and Practicum exams for you. When drilling down on the Operator Exam, there is a passing score of 80%...
The actual certification data is kept by our partner team, but the exams show you have completed those.  @gleonard  will have record of your certification.

smullins_0-1579116161818.png

Ok. My certification expires in April of this year so I want to make sure my contact information is up to date.

hi,

 

I can't create a case to use my license key on a new computer. Can you please do something?

Best regards

 

Hi,

is there a way where in we can change the priority of the request raised for the flexera support, business teams were asking for SLA's and to change the priorities of the issues.

 

Regards

I have open a case 8 days ago and still did not get any update ... can you please check/answer my request: Case Number: 01976283

Regards

@jerome_l  Oh, no! I've contacted our support counterparts to ask them to provide you an update.

@winvarma  Thanks for your patience - you can adjust severity by going into the specific case view. You should see an icon of  pencil next to Severity level. If you click it, you should be able to adjust the settings. 

Hello,

Could you please help me with a new case related to below topic?

I have the possibility to enroll 2 license files on the same License service configuration?
Basically I have 2 different software license file versions and I want to use the same MSC daemon and lmgrd configuration for both.

Hi, I'm trying to raise a support request but it seems the "raise ticket" button is not available. Please help :).

Hi,

I tried to raise a support case, but unable to find it in the "Get Support".  Could you please  help on the process on how to raise a case in flexera.

Regards,

Daly

@DalyDavis -- can you sign back in and try again? I've updated your permissions.

Hi @KPBussey , I am able to see the "New Case" under the Get Support dropdown. But InstallAnywhere product is not listed for creating a new case for IA2020. Thanks in Advance.

Hi! You'll want to access the Support Portal from the Flexera Software Community side of our site - https://community.flexera.com/t5/Flexera-Software-Community/ct-p/Flexera_Software_Community

Can you please help to raise a request for support ?

@chernevg  - thank you for contacting us!  Please sign back in to pass updated permissions and access the case portal. 

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Last update:
‎Feb 05, 2020 10:58 AM
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