Usage Intelligence Knowledge Base

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Usage Intelligence Knowledge Base

Transition from Usage Intelligence v2 and v3

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Introduction This article highlights important data handling changes in Usage Intelligence as we transition to Usage Intelligence v3. Please refer to the Usage Intelligence - Front End Change Log article for details about the Usage Intelligence v3 ch...
by Revenera Community Admin cvirata Revenera Community Admin

Where is the Data Hosted?

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Usage Intelligence data is stored on third party server locations in the United States and Europe. For more information, contact Revenera Support.
by Revenera jmcguire Revenera

Are Usage Intelligence Solutions GDPR Compliant?

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By default, Usage Intelligence does not collect personally identifiable data. The software vendor may extend the default data being collected by Revenera, but they have full control of what is collected and how this data is used. For more informatio...
by Revenera jmcguire Revenera

Does Usage Intelligence Store the IP Address of Users?

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The IP address is collected, but it is only used to determine the software install location (i.e. country or state) to support geographical reports and is then deleted. For more information, see How Do I Remain GDPR Compliant When Using Usage Intelligence?...
by Revenera jmcguire Revenera

If I Cancel Do You Provide a Lifetime Data Export?

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By using the Reporting API, described in the Usage Intelligence Reporting API v3.0, Usage Intelligence enables you to export a copy of your data for archiving purposes. The export must be carried out before you terminate your account, since after th...
by Revenera jmcguire Revenera

Is Client ID Personally Identifiable Information?

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The Client ID by itself does not store any personally identifiable information. The ClientID is made up a one-way hash of the hardware fingerprint combined with software data path. The hash value itself is calculated on the client. In addition, when...
by Revenera jmcguire Revenera

Can I Collect Company Name in Usage Intelligence?

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Answer Transcript Am I actually allowed to collect the company name or is there any privacy concern around doing that? You are technically allowed to collect any company names or identifier that identify your users as long as you notify your end-us...
by Revenera jmcguire Revenera

What Happens if a Churned User Returns?

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Answer Transcript What happens if a user who is lost according to this forty day time frame, I guess that can change for each customer, but what happens if they come back in after that time period? Are they still going to be considered churned and ...
by Revenera jmcguire Revenera

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