Determine which devices are clients or servers in IT Visibility
To determine which devices are clients or servers in IT Visibility you can use the Subcategory field. Select Subcategory then select to filter via a device type, such as servers.
Knowledge Base Articles
Enable vulnerability data via API on Flexera One's TI Platform
This article explains how to enable the vulnerability data via the API for your organization if you're using Flexera One and are on the Technology Intelligence (TI) Platform. If you're on the TI Platform, you don't have access to the following datase...
Filtering Active and Normalized Software Installations in ServiceNow with Flexera One Integration
Flexera One ServiceNow Scoped App uses the "Is Deleted" field in the Software Installations table to indicate whether a software installation is currently active on a device. This field is unique to Flexera One and is part of the integration...
Custom Inventory Importer
Custom Inventory Importer is a command-line interface (CLI) tool that allows you to upload custom inventory data into Flexera One for processing, just like any other data source. This tool allows you to test out ideas or demonstrate the platform's ca...
Error: Too many data points to display
If you’re trying to recreate a custom report in IT Visibility, you may see the "Too many data points to display" error. This is a technical limitation. Use the workaround below to create your report. Solution Filter the report to less than 60,000...
Installing Data Platform Extractor to upload Data to IT Visibility
Starting from beacon version 14.2.0, Data Platform standalone extractors can be executed on the beacon to collect data using specific loader configurations (refer to the table below). The data will be imported into IT Visibility. Existing custom Da...
ITV data re-stream for orgs with scoped app integration 1.x
Every two weeks on Friday starting 4/19, there will be a re-stream of data for all organizations with scoped app 1.x integration. This process should not impact the customer. After the re-stream, a delta operation will fail, triggering an automatic s...
Details on Coalesce Changes in Flexera Integration App for ServiceNow 5.1.3
This article describes the coalesce changes in version 5.1.3 of the Flexera Integration App for ServiceNow. It provides details on the coalesce rules that affect Flexera IT Visibility and Flexera Data Platform customers who use the Flexera Integratio...
End of Life Dates differing in IT Visibility API vs UI
There is a discrepancy in Lifecycle Dates results with exception reason 'To Be Determined' returned in IT Visibility UI and API. In the API this date is returned as 12/31/2999, in the UI it is returned as 12/31/2050.The dates provided with this excep...
User interface elements not visible or buttons disappear in IT Visibility
Using a display resolution that doesn’t meet the recommendations for IT Visibility may cause the user interface to not fully display, resulting in dashboard “Edit” buttons to disappear and the inability to access action buttons like the “Apply” butto...
FlexNet Inventory Agent and Inventory Beacon Vulnerability Update IOK-1085727
A potential vulnerability exists in FlexNet inventory agent and inventory beacon versions 2022 R2.3 Part Number: 19.3.0 and earlier installations on Unix-like platforms devices running Docker daemon containers. The vulnerability may potentially allow...
Migration Instructions: Flexera Integration App to Flexera One App
This article describes how ServiceNow users can migrate from the Flexera Integration App to the newer Flexera One App. IntroductionPrerequisitesMigration Steps: Install the Flexera One AppMigration Steps: Setup a Connection to Flexera OneMigration St...
Data Platform v5 extractor support in Flexera One: Fields mapping and descriptions
Data Platform v5 standalone extractors can be used in Flexera One. However, there are limitations on the contents of the extractor files. To make a Data Platform extractor functional in Flexera One, you might need to make changes to some fields in...
