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  1. Contract Email Notifications: Release 2025R2.5

    Dear Flexera Team :)

     

    I have some questions regarding the contract email notifications feature in 2025 R2.5.

     

    1. "Once enabled, all IT Asset Management users in the tenant can access the My ITAM Notifications page (Administration > IT Asset Management Settings > My ITAM Notifications)."

     

    Question: If a user does not have the role to access contracts, will they still be able to see the "My ITAM Notifications" settings?

     

    2. If a contract is scoped via the Ownership tab to Corp Unit A, and the ITAM role of the actual user is scoped to Corp Unit B — will the user receive an email?

     

    Question: Will scoping be respected?

     

    3. Responsibility types (optional): In addition to the administrator and the user who enabled the notification, you can also send notifications to users who were assigned specific responsibilities for a contract. For example, if a user is assigned the Negotiator responsibility, they will receive notifications only for contracts where they are designated as a Negotiator. Responsibilities are defined on the Responsibilities tab in the Contract Properties.

     

    Question: If more than one admin or user selects the same Responsibility user — will that responsibility user receive multiple emails for the same contract?

     

    4. Is this feature the beginning of the (coming soon) universal email notifications era? (At the moment it looks like the old on-premises ECM Business Portal pushed to the cloud. 😕)

     

    5. Does a roadmap exist for the upcoming notification features?

     

    Thanks in advance,

     

    Max :)

    Expand Post

    mfranz3, joaopereira, and elmargh like this.
    1 of 5
    • Hi,

      The sender for the email notification currently says "None". That looks really bad in my inbox, wouldn't "Flexera One" as sender be a little better?

       

      image.pngimageBest regards,

      Markward

      Expand Post

  2. kvernon asked a question.

    I'd like to know if FlexarOne has alert notifications for Admins when scheduled jobs or sync's fail to run? If not, please log an internal ticket on this as this would be great to have in place.
    Thanks,
    Kevin

  3. Guidance on Integrating Flexera One License Availability into ServiceNow

    Hi Community

     

    We are currently working on integrating Flexera One with ServiceNow and would like to understand how to bring license availability information into ServiceNow for specific software titles, e.g. Microsoft Visio and many more.

     

    In particular, we are building an AppStore‑style solution within ServiceNow (similar to AppPortal), and our goal is to surface real‑time license availability data from Flexera One so that users can make informed requests and allocations directly through ServiceNow.

     

    Could you please provide detailed guidance on the following points:

     

    1. What APIs are available in Flexera One to retrieve license availability (e.g., available vs. consumed licenses) for products like Microsoft Visio?
    2. What configuration steps are required in Flexera One to expose this data for consumption by ServiceNow?
    3. Are there out‑of‑the‑box connectors or mappings that support this integration, or does it require customization?
    4. How does Flexera One handle different license types (per device, per user, subscription, etc.) when exposing availability data through APIs?
    5. What ServiceNow data fields or tables can be populated with Flexera license availability, and how can we ensure they stay updated in near real‑time?
    6. Are there best practices or recommended workflows for reporting license availability in ServiceNow dashboards once the integration is complete?
    7. Any limitations we should be aware of when tracking availability for Microsoft Visio or similar Microsoft products?

     

    Our objective is to enable ServiceNow users to see current license availability directly within the platform, ensuring smooth request fulfillment and compliance.

     

    Thank you in advance for your assistance.

     

    Expand Post

    1 of 4
    • @JohnSorensenDK (Flexera Software)​  - We have been using App Broker for many years, but we are looking to move away from App Broker, hence the ask.

  4. Flexera One BlogSBansal_E (Flexera Software)

    IT Visibility: Full Transparency into File Evidence UI

     

    Software Evidence UI has been enhanced to display all file evidence collected from your environment, giving you a complete view of your discovery data. 

    What's New? 

    File evidence is now grouped into three categories: 

    • Active (Technopedia Mapped): Recognized and mapped to a known software product. 
    • Unrecognized: Collected but not currently mapped to Technopedia. 
    • Irrelevant: Excluded from recognition of workflows.  
    • A supporting Irrelevant Reason column is now available in both the UI and CSV exports. 

    These categories are visible in Devices (Inventory > IT Visibility Devices > Devices > File Evidence tab) and Software Evidence (Applications & Evidence > IT Visibility Software > Software Evidence > File Evidence tab) 

     

    How the UI Works 

    • File evidence is pre-filtered to Active by default. Unrecognized or Irrelevant evidence can be selected as required. 
    • Summary counts at the top of the page reflect only Active (Technopedia Mapped) file evidence, so your existing recognition metrics remain unchanged. See more details below in Understanding File Evidence Recognition

     

    Understanding File Evidence Recognition 

    File evidence is a supplementary data source in IT Visibility, useful for validating executables, troubleshooting, and supporting investigative workflows. It is not the primary path for software recognition, which is driven by installer-based evidence and Technopedia normalization. As a result, a large volume of unmapped file evidence is expected and does not indicate a recognition issue. The new categorization simply provides greater visibility into your raw file evidence data. 

     

    Learn More 

    For a detailed explanation of file evidence categories, recognition rates, and FAQs, refer to our KB article: Understand file evidence in IT Visibility: Recognition, eligibility, and what to expect

     

    For questions, please contact Flexera Support. 

     

    Release Date: 29th June, 2026

     

    Product Documentation: https://docs.flexera.com/flexera-one/it-visibility/identifying-devices-using-evidence

    https://docs.flexera.com/flexera-one/it-visibility/identifying-applications-using-evidence

    Release Documentation: https://docs.flexera.com/flexera-one/feature-list/new-features-in-2026/june-2026#updates-to-file-evidence-on-the-device-detail-and-software-evidence-pages

    Expand Post

  5. Cloud Sustainability - Decarbonization Plan

    Decarbonization Report

    • Surfaces current, actionable intelligence the moment a customer opens it:
      • Portfolio carbon grade (A+ to F) — overall Cloud Carbon score with region-level breakdown showing the path to improvement.
      • Top accounts by carbon impact — accounts graded C or below are auto-surfaced as prioritization targets, ranked by Carbon/Dollar efficiency ratio.
      • Cost and carbon savings opportunities — rightsizing recommendations across compute, database, and storage, each quantified with CO₂e reduction.
      • Region guidance — low-carbon regions (Norway, The Dalles, Paris) earn A+/A grades; higher-carbon regions surface as migration candidates, backed by Greenpixie-certified carbon intensity data.

    This is the shift from "we know our emissions" to "we have a plan" — and the plan updates automatically as the cloud estate evolves.

    Where to Find More Information:

    March 2026 Release Notes

    Expand Post

    MBradley likes this.

  6. ITV Data Explorer Drill-Downs are live - in-context entity detail without leaving the report

    You can now click straight into any device or software row in a Data Explorer report and open a slide-out panel with the full, grouped detail for that entity without leaving the report or running a separate query.

    Reports are great at breadth: lots of entities side by side. But the moment you need to understand one of them in depth, you used to hit a wall, navigate away, re-query, or ask someone to pull the detail by hand. Drill-downs close that gap. The depth is one click away, in the same view, so you can move from "what's across my estate?" to "tell me everything about this one device" in a single step.

    Why it matters

    Every context-switch costs an momentum. Jumping out to re-query, or waiting on someone else to pull the detail, is exactly where investigations stall and questions go unanswered. Drill-downs now keep that depth inline, so the person looking at the report is the person who gets the answer in the moment, without breaking flow and without a separate query. That's faster time-to-insight and a lot more self-service for you.

    How it works

    In a report you have built you can now click into:

    • Device detail - core attributes (manufacturer, model, serial, memory, storage) plus grouped sections for business services, lifecycle, network adapters, operating system, processors, installed software, and sustainability metrics.
    • Software detail - core attributes (manufacturer, product, version, edition) plus the associated device, lifecycle, taxonomy, installer evidence, and file evidence.

     

    imageimageI am also looking for feedback so if there is any improvements you feel we can make to the data returned, please let me know!

    Expand Post

  7. 📢Question Roundup for this week[26th June ]: 

    Hello Everyone,

    Lots of activity this week across App Broker and FNMS, thank you to everyone contributing 🙌

    🔧New responses:

     [App Broker]

    Error codes from SCCM in AppBroker/AppPortal

    View solution

    Intune deployment showing as failed in App Broker (despite success)

    View solution

    [FNMS]

    FNMS 2026 R1 Release availability

    View response

     

    Open questions

    [FlexNet Manager Suite On-Premises]

    • Config.ps1 Powershell error (FNMP 2019 R2)
    • View question
    • Database Upgrade Scripts  missing object 'PopulateInitialDataForDM_MT
    • View question

    [Admin Studio]

    Thanks so much in advance for taking a look, every reply keeps the community moving forward

    Mercedes

     

    Expand Post

  8. SBOM in Flexera One IT Visibility — now GA!

     

    We’re excited to announce the General Availability (GA) of SBOM ingestion and inventory management—now enhanced with automated obsolete data handling.

     

    With this release, you can:

    ✅ Ingest and normalize SBOM data alongside traditional inventory

    ✅ Gain deeper visibility into software components and dependencies

    NEW: Automatically clean up stale SBOM data with configurable expiry / auto-delete settings

     

    No more manual cleanup. No more outdated inventory lingering in the system.

    This is a big step toward trusted, accurate, and unified visibility across modern software supply chains

     

    Documentation:

     

    Expand Post

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  1. kvernon asked a question.

    I'd like to know if FlexarOne has alert notifications for Admins when scheduled jobs or sync's fail to run? If not, please log an internal ticket on this as this would be great to have in place.
    Thanks,
    Kevin

  2. Has anyone had success configuring Custom Connectors ?

    if you have had success, for what applications? - I have set up WDesk, Workiva & no new data is populating in SaaS Management - the advice is that this is a limitation for the Workiva application - so interested to hear of success with other applications?


    SeanMag likes this.
  3. MercedesO (Flexera Software) asked a question.

    [Reminder] Submit Your Questions for Our Microsoft 365 License Data Q&A

    Hi everyone,

    Thank you to those who have already submitted questions for our upcoming Microsoft 365 License Data Q&A.

    If there's any specific challenge you'd like the team to address, there is still time to submit your question ahead of the Q&A. Questions submitted before 5th June 2026 will be prioritised.

     

    👉Submit your question: [link]

    📅Q&A: Wednesday 10th June 2026

    🕒 From 3:30–4:30 PM BST | 10:30–11:30 AM EST

     

    Please note this is not a webinar, and there is no registration required - simply log into the Flexera Community and participate in the Q&A thread during the scheduled session window.

     

    👉 View full session details: [Link to blog page]

     

    If you’d like a calendar reminder, you can request one in the form.

    We look forward to your questions!

    Expand Post

  4. MercedesO (Flexera Software) asked a question.

    Not at AWS Re:Invent? Share your cloud discovery of the year, Hidden Cloudverse swag pack is up for grabs!

    Hi Everyone,

    As mentioned in my other post, our team is gearing up for AWS re:Invent, however we are fully aware some of you may not be able to attend this year so we'd like to hear from you. Here is my question:

     

    What is the one thing you have discovered in your cloud this year that made a real difference i.e a fix, insight or optimization you are genuinely proud of or have learned from?

     

    if there's enough interest in this topic, I'm happy to facilitate a virtual call so we can have a proper idea exchange.

    There's more: The most liked reply (or the most creative) will win a Hidden Cloudverse Swag Pack, featuring our legendary Drizzle, Flash and Nimbus plushies, limited-edition lollipops, and other cosmic goodies! I have included a teaser photo to let you know the stakes!

     

    -Please share your discovery by Thursday 27th November,

    -Keep it under 200 words

    -Share your own experience (nothing confidential or sensitive)

    -One entry per person

     

    Looking forward to reading what you've discovered this year!

    image of plushies 

    Expand Post

  5. BiaFerrari likes this.
  6. MercedesO (Flexera Software) asked a question.

    New Community Manager Introduction - Hello from Mercedes

    Hi Flexera Community,

    I'm Mercedes, your new Community Manager for Flexera and I am excited to be here!

     About me

    I started out in Law & Legal Tech and somehow along the way I discovered my passion for building brand communities. I am here to make the Community more useful i.e keep conversations flowing, share updates from our teams and help members connect in meaningful ways whether its swapping best practices or just learning from each other in our forums.

    But first…I'd love to hear more from you:

    👉 How are you using the Community today?

    👉 What's working well?

    👉 What could we do better?

    You can share your thoughts in the comments below or fill in this feedback form if you'd prefer (it will only take 5 mins!) Please share your feedback by COB 16th September 2025.

    Form link: https://forms.office.com/r/jYvBkdgGTQ

    Look forward to hearing from you!

    Mercedes

    Expand Post

    PaulReit, davidle, and 5 others like this.
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