Usage for some Adobe Acrobat DC, but not all of it

[carlos_quiros]

Hi... Thanks for any support provided on this. I have an user that I need to check how many Adobe DC they have installed and are not getting used. However, it seems usage data in tool is not completely accurate. Acrobat DC is cloud based product and usage cannot be metered. If that is the case, just wondering how we are able to see some usage for DC (2019) continuous with unspecified edition but why user is seeing usage for some Adobe Acrobat DC, but not all of it.

[Kevin_Hou]

Hello @carlos_quiros 

Some of the inputs from this thread may be relevant https://community.flexera.com/t5/FlexNet-Manager-Forum/Metering-and-Last-Used-Date-Reporting-Incorrectly/m-p/114053#M2390

It indicates getting usage on Acrobat product could be a challenge.

It looks like you have machine can return usage and some are not. I will suggest start checking from how the acrobat was installed (deployed) between working/nonworking machines.  I guess they may have been deployed with different methods. 

Cheers

Kevin

[ChrisG]

For reference, here are some other discussion threads on a similar topic to this one:

• Metering Adobe Acrobat Pro DC - Package Updates
• Metering and Last Used Date Reporting Incorrectly
• On which basis are software metering usage data are tracked by default

[carlos_quiros]

Hi @ChrisG .. thank you for sharing so useful articles...

[ChrisG]

Take a look at the following new thread I have just posted which has some new insights and suggestions: Application usage metering with FlexNet agent on Windows for non-MSI applications

[ChrisG]

In case it helps anybody reviewing this thread, see the following blog that has just been posted for a more extensive review of usage metering capabilities and configuration: Application usage metering using the FlexNet inventory agent

[carlos_quiros]

Hi Kevin , thank you so much for taking the time to share this and all your help... @Kevin_Hou