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For the Flexera Integration in ServiceNow, on the "Generate Token" form clicking on the "Generate OAuth Token" returns a null value. We have configured the user to have the x_fls_flexera_fnms.admin and admin roles, and reset the password several times to make sure it is correct. Any ideas why we would be having this issue and steps to resolve/troubleshoot? Thanks!
Nov 06, 2023 02:14 PM
Hello @jonmarcel , If you are getting null while generating a token in ServiceNow. You might want to check the following:
Click on All at the top left and follow this path: Flexera Integration > Advanced > OAuth
Open the OAuth Provider and look at the Token URL and Redirect URL.
Make sure that both are the same and that they match the instance URL.
TokenURL: https://{myservicenowinstance}.com/oauth_token.do
Redirect URL: https://{myservicenowinstance}.com/oauth_redirect.do
Attempt to generate the Token again and see if the same null error pops up.
Nov 07, 2023 08:32 AM
I corrected the URL for the instance and when I attempt to generate a token again I get the error "Error: 401 Message: server_error, access_denied". I get this when I use the user id set up according to the documentation as well as my own local admin account. I verified that the x_fls_flexera_fnms.admin and admin roles have been applied. Logs don't seem to give what the issue is, unless I am not looking in the right place. Any other ideas where to look? TIA!
Nov 10, 2023 09:16 AM
Thank you for the response. @jonmarcel 401 usually pertains to permissions. What if you try to use the ServiceNow admin account, were you able to generate a token?
If so you can open a Support ticket with Flexera to further investigate the issue here.
Please provide the following data as well:
Nov 14, 2023 03:07 PM
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