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kponnalu
Level 2
‎Oct 28, 2020 07:22 PM

SLA capturing in FNMS on-premise

Hi

 When we purchase software and support, in related agreement/support documents the service level agreement (SLA) details will be provided. For example: for a severity 1 issue, response time is 30 mins, for a severity 2 issue response time is 2 business hours.

 So where exactly in the FNMS tool I can define/maintain these SLAs?

 

 Thanks

Kishore

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2 Replies
Kevin_Hou
Flexera Alumni
‎Oct 28, 2020 08:28 PM

Hello @kponnalu 

 

If the questioning product SLA is FlexNet Manager Suite, you can see the each level of maintenance and response time from the below link

https://community.flexera.com/t5/On-Prem/ct-p/Onprem?title=FlexNet%20Manager%20Suite

Hope above link is what you are after ?

 

Cheers

(Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".)
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mfranz
Level 16 Champion
Level 16 Champion
‎Oct 29, 2020 03:45 AM

Hi,

If you want to depict third party maintenance in FNMS, you could create "Software maintenance and support" contracts and then use the "Infomation" text  area or "Terms and conditions" to store the information.

Best regards,

Markward

Softline Group is Europe's leading independent expert in Software Asset Management.