SLA capturing in FNMS on-premise
When we purchase software and support, in related agreement/support documents the service level agreement (SLA) details will be provided. For example: for a severity 1 issue, response time is 30 mins, for a severity 2 issue response time is 2 business hours.
So where exactly in the FNMS tool I can define/maintain these SLAs?
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If the questioning product SLA is FlexNet Manager Suite, you can see the each level of maintenance and response time from the below link
Hope above link is what you are after ?
If you want to depict third party maintenance in FNMS, you could create "Software maintenance and support" contracts and then use the "Infomation" text area or "Terms and conditions" to store the information.