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Flexera
Flexera

Re: Record flow for Ignored Inventory moved to Archived Inventory views

@dmathias - Inventory devices will only be moved to a status of "Archived", if someone had previously went into the Active Inventory, All Inventory or Ignored Inventory, selected the check boxes on some devices and then clicked on the DELETE button.  Any of these devices that were being consumed against a PVU license would not be physically deleted out of the database, they would be set to "Archived" so that they would still be counted by the PVU license for Peak PVU Consumption.  Any of the selected devices that are not linked/consumed against a PVU are deleted.

Devices that were changed to a status of "Ignored" would never be changed to "Archived".  It would remain as a status of "Ignored" until someone DELETES it.

 

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Active participant

Re: Record flow for Ignored Inventory moved to Archived Inventory views

Perhaps we could set up a call to do some screen sharing?  We never delete inventory records and we can show you that movement of the records to Archived status occurs when the inventories have their links removed from the asset and marked as Ignored.

Thanks, David

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Flexera
Flexera

Re: Record flow for Ignored Inventory moved to Archived Inventory views

This would not be expected behavior as only the DELETE button should put a device into "Archived" status.

Have you reported a Support Case?

Have you looked at the History tab of an Archived device to look at the timing of the change in status and the User Account linked to this change?

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Active participant

Re: Record flow for Ignored Inventory moved to Archived Inventory views

Hi again, there was a case opened but it was closed and is no longer visible in the Portal.

We currently have 17 records in archived inventory mode.  I am sharing them with Kelsey and Greg and will open a new case.

There may be a nuance here worth picking up on that would make both of us right: all 17 records were for server inventories on physical devices.  For physical devices, our decom process is 1) mark the asset record as retired, 2) mark the inventory record as ignored (if not done so automatically when marking the asset as retired), 3) unlink the ignored inventory record from the asset.

I'm thinking that #3 may be where you're assuming we're deleting, but we are not.  But we always unlink.

David

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Active participant

Re: Record flow for Ignored Inventory moved to Archived Inventory views

I found it. The existing case is Case Number: 02170926.
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