The first port of call would be to check our Status page: https://status.flexera.com/ but no issues have been reported, which suggests it may be a local issue. I'd recommend trying an alternative browser and checking network activity in Chrome (https://developers.google.com/web/tools/chrome-devtools/network). I see you have already raised a support case, so please continue to troubleshoot the issue with the assigned agent.
Hello There, although we are in the North American FNMS Cloud Region ... our reconciliation failed this morning at 3 am Eastern Time (Toronto, Ontario, Canada) which translates to approximately 8 am BST time. From our logs it was a broken connection which leads me to thing it was a Network type of failure. Perhaps there was some maintenance activity going on somewhere that has impacted both regions. I have updated an existing Case I had with this as well.
Bruce
Import failed. Error: The connection is broken and recovery is not possible. The connection is marked by the server as unrecoverable. No attempt was made to restore the connection
