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Installing FlexNet Manager Suite , step Link to Flexera Service Gateway

Hi, I am installing FlexNet Manager Suite. At the step `Link to Flexera service gateway'  on P.79 of the installing guide. I keep getting an Athentication Failed.

Detail message follow:

Login to Flexera Service Gateway...
An exception has occurred. Authentication Failed. Message: Unable to connect to the remote server

In the Flexera Service Gateway Registration Window;

For the 'Flexera Service Gateway host' I tried IP adress and server name.  Port: 9443

User name: When I give the service account, I received an error saying to enter a User name?? Same thing if I write the domain 

Any Ideas what can be wrong?

Thank you

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2 Replies
Flexera Alumni

Hi @JeanRM 

Try this document (page 11)  for the user name and password for Gateway tool


Hope it helps.

(Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".)
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Thank you, I found out there is a licence that needs to be install in order to work and it is completly at the end of the docum ent. 

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