Batch Service start error with FNMS 2023 2 Install

[craig_moore]

Have installed FNMS many times and trying to install 2023R2 and receiving following error executing .\Config.ps1 "Config\FNMS Windows Authentication Config.xml" after install.

Executing step Start Batch Scheduler service.
WARNING: Waiting for service 'FlexNet Manager Suite Batch Process Scheduler (BatchProcessScheduler)' to start...
ExecuteCustomScripts : Microsoft.PowerShell.Commands.ServiceCommandException: Failed to start service 'FlexNet Manager Suite Batch Process Scheduler
(BatchProcessScheduler)'.
At C:\_trunk\Software\Flexera\FlexNet Manager Suite\Support\ConfigHelper.ps1:1146 char:11
+ $ret = ExecuteCustomScripts $configMode $serverStep
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [Write-Error], WriteErrorException
+ FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,ExecuteCustomScripts

Any ideas?

[ChrisG]

A failure to start the Batch Process Scheduler service will often generate some details about the failure in one or both of the following locations:

• Windows Application event log
• Batch Process Scheduler logs under C:\ProgramData\Flexera Software\Compliance\Logging\BatchProcessScheduler

[craig_moore]

Thanks Chris.  Per log Looks to be login failure which I had checked but let me look again.

[craig_moore]

Service Account password is correct but when I try to start service when using service account credentials it fails.  If I use my credentials to run the service it starts fine.  Checking on why service account having an issue.

[craig_moore]

looks like issue with service account connecting to SQL DB, checking....

[craig_moore]

wrong service account had dbo.owner rights to DBs, updating and retesting...

[craig_moore · Accepted solution]

Updated sql access and reran and successful, thanks again