Error when running Adoption Rules

[iammanzi]

Good day

We are receiving and error when running adoption:

Result of type 'TaskType_Adoption' on target '10.116.5.216':
<TaskStatus Result="Failed" StartDateTime="2020-04-09T05:00:39" Type="Adoption" Status="RemoteExecutionFailedReturnedNonZero" Duration="4.34">
<Step Result="Failed" Type="RPCCommand" Status="RPCExecutionOnRemoteHostReturnedNonZero" Duration="4.34" Credential="Windows NA Domain Account">
<CommandLine>\\beaconname\mgsRET$\Adoption\ndinstlr.exe -r &quot;https://beaconname/ManageSoftDL/Packages/Flexera/Adoption/14.1.0/Rev1.0/Managed%20Device%20Adoption/Managed%20Device%20Adoption.osd&quot; -o DeployServerURL=&quot;https://beaconname/ManageSoftDL&quot; -o MsiInstallArgs=&quot;/L*v ManageSoft.msi.log DEPLOYSERVERURL=\&quot;https://beaconname/ManageSoftDL\&quot; ALLUSERS=1 REBOOT=ReallySuppress POLICYSOURCE=Server INSTALLMACHINEPOLICY=1 POLICYARGS=\&quot;-o InstallDefaultSchedule=TRUE -o UserInteractionLevel=Quiet\&quot;&quot; -o INSTALLMACHINEPOLICY=&quot;1&quot;</CommandLine>
<Parameter Index="0">1</Parameter>
</Step>
</TaskStatus>

All ports, accounts, rules, targets seem to be correct. Has anyone experienced these issues.

I have removed the beacon name for privacy.

regards

Manish

[mag00_75]

Hi

One good thing to verify is that the installation files really are located in that path. We had a strange error in our environment where the installation files was not replicated to the beacons, I did a manual fix by copying them from another beacon.

You can also review the log files on that beacon and also check on the test client.

[durgeshsingh]

Team,

I have also faced the same problem in my env. I am using latest onprem version.

I have verified packages in beacon & all are in place under adoption folder. 

[gilesogram]

Hello,

We have the same problem on 2023R2, but cannot see the agent installation files in the https://<beacon>/ManageSoftDL folder.

We are running a POC and not sure where these files/folder structure comes from.

[gilesogram]

I have been able to locate the packages and copied that folder structure to the https://<beacon>/ManageSoftDL/Packages area.

However we are still getting the same error when trying to adopt a set of Windows workstations

Result of type 'TaskType_Adoption' on target 'x.x.x.201':
<TaskStatus Result="Failed" StartDateTime="2024-02-23T14:25:45" Type="Adoption" Status="RemoteExecutionFailedReturnedNonZero" Duration="1.12">
<Step Result="Failed" Type="RPCCommand" Status="RPCExecutionOnRemoteHostReturnedNonZero" Duration="1.12" Credential="Distribution Scheduled Task User">
<CommandLine>\\<beacon>\mgsRET$\Adoption\ndinstlr.exe -r &quot;https://<beacon>/ManageSoftDL/Packages/Flexera/Adoption/21.0.0/Rev1.0/Managed%20Device%20Adoption/Managed%20Device%20Adoption.osd&quot; -o DeployServerURL=&quot;https://<beacon>/ManageSoftDL&quot; -o MsiInstallArgs=&quot;/L*v ManageSoft.msi.log DEPLOYSERVERURL=\&quot;https://<beacon>/ManageSoftDL\&quot; ALLUSERS=1 REBOOT=ReallySuppress POLICYSOURCE=Server INSTALLMACHINEPOLICY=1 POLICYARGS=\&quot;-o InstallDefaultSchedule=TRUE -o UserInteractionLevel=Quiet\&quot;&quot; -o INSTALLMACHINEPO

[JohnSorensenDK]

@gilesogram 

Adoption can be quite tricky to make working, and quite challenging to troubleshoot, so you may want to contact Flexera Support to get some assistance with this.

Thanks,

[gilesogram]

Thanks for the update. We have now been able to work out adoption and agents for our Linux and Windows estates.