Devices failed to be inventoried

[anhpham1652]

Hello,

I ran "Discovery and Inventory Rules" then all devices in subnet were discovered successfully but all are failed to be inventoried. Here is the error in Status and Rule Execution Details

 

All of devices port 135 and 445 are listening.

 I also have and only use a domain administrator account and this account is set in Beacon > Password Manager

 What should I do to inventory devices? Thank you for your help.

[kclausen]

@anhpham1652 :

1) Make sure that the Windows RPC Service is running on the target devices
2) Make sure that you have entered the Account Credentials correctly in the Beacon
3) Make sure that on your network you don't have any Proxy or Firewall rules that block port 135 traffic

[anhpham1652]

Hi @kclausen 

About the credential on Beacon, in the log before, it was "Credential="Distribution Scheduled Task User"", but now it changes to [INTEGRATED]. 

We don't use proxy or firewall or SSL

All the services and ports are running and listening

[anhpham1652]

Here is another error relating to this problem

[kclausen]

@anhpham1652 - I suggest you create a Support Ticket.  Remote Inventory using FlexNet Manager has a lot of network and security requirements and is not easy to configure.

[emtmeta]

i agree with @kclausen  , personally i have faced lots of issues when we tired to adopt agents using the inventory rules.

you may need to investigate at few of the inventory devices as well to understand the actual cause of the issue .

[ChrisG · Accepted solution]

The error message "The system cannot find the file specified" here suggests that the target device is unable to access the following file share on your beacon: \\FLEXBEACON\mgsRET$.

A couple of possible reasons for this are:

• The target device is unable to resolve the name FLEXBEACON to an IP address
• Permissions on the \\FLEXBEACON\mgsRET$ do not allow the SYSTEM account on the target device to access the share

[anhpham1652]

Hi @ChrisG 

Thanks for your recommendation. The targets couldn't access to that folder on Beacon. But I've got another problem. In the log from Discovery and Inventory rules, some devices are adopted and inventoried and have .ndi files. Although the tab All discovered devices, columns inventoried and agent installed is all "No".

All discovered devicesSystem task > Adoption.logInventory & Discovery rules logDo I have to wait until the "Inventoried" and "Agent Installed" status be updated? Or the system has something wrong?