Change Operating System properties

[anhpham1652]

Hello all,

I've inventoried both Windows and UNIX devices. The OS of UNIX device is normal but Windows devices have this value "Microsoft Windows Server 2012 R2 Standard|C:\Windows\Device\Harddisk\Partition1". And the service pack value is empty.

How can I remove the part "|C:\Windows\Device\Harddisk\Partition1" and get the Service pack value?

Thanks for your support.

[ChrisG]

Take a look at the guidance in the following article to see if it helps: Operating System Name not detected correctly

If it doesn't help: what FlexNet Manager Suite component versions are you using on the application server and FlexNet agent?

[anhpham1652]

Hello @ChrisG 

I'm using FNMS 2021R1 and Inventory Agent 17.0.1. And this problem hasn't appeared at the first time inventory successfully.

And as the link, I have to do that on each target, don't I?

[ChrisG]

The workaround steps described in the article I linked to above are applied on the inventory server. These steps are not applied to client computers.

[anhpham1652]

Hello @ChrisG 

As the link, I checked the registry key. Their path are same.

[ChrisG]

OK. It sounds like whatever is going on here likely isn't related to that KB article then. I don't have any other ideas about what may be causing this though sorry.