Can not Upload Purchase Data

[NguyenBaoAn]

Hi all,

I would like to use feature Data Input to upload Purchase order.  When I upload the data I get an error. 

"Access to the server path "~/ App _ Data / Upload Temp /" is denied. The reason might be due to lack of permissions to write files in this (or parent) folder." 

What I need to do ? 

Thank you and best regards,

An

[kclausen · Accepted solution]

@NguyenBaoAn - You may need to look at the Windows Event Log on your FNMS Batch Processing Server and/or your FNMS Application Server.

When you upload the spreadsheet, the file is uploaded into an \AppData folder on your batch process server.  The Application Server then launches a process to import the uploaded file.  Your error indicates a permission issue such as:

1) Your FNMS Service Account does not have access to write files into that \AppData folder on the batch process server.  Make sure that your FNMS Service Account is a full Local Admin on all of your FNMS servers

2) Your Application Server is not able to access the \AppData folder on your Batch Process server via a network share,  The name of this folder will be similar to:

ProgramData\Flexera Software\Flexnet Manager platform\DataImport\ 

[kclausen · Accepted solution]

@NguyenBaoAn - You may need to look at the Windows Event Log on your FNMS Batch Processing Server and/or your FNMS Application Server.

When you upload the spreadsheet, the file is uploaded into an \AppData folder on your batch process server.  The Application Server then launches a process to import the uploaded file.  Your error indicates a permission issue such as:

1) Your FNMS Service Account does not have access to write files into that \AppData folder on the batch process server.  Make sure that your FNMS Service Account is a full Local Admin on all of your FNMS servers

2) Your Application Server is not able to access the \AppData folder on your Batch Process server via a network share,  The name of this folder will be similar to:

ProgramData\Flexera Software\Flexnet Manager platform\DataImport\ 

[NguyenBaoAn]

@ kclausen - Thank your reply 

1) I make sure  that my FNMS Service Account is a full Local Admin on all of my FNMS servers

2) The name of this folder is similar to: ProgramData\Flexera Software\Flexnet Manager platform\DataImport\ 

I show my folder and  Windows Event Log  in attachment 

[ChrisG · Accepted solution]

I'm not sure what's going on here, but I wonder if the reference to "~\App_Data\UploadTemp" in the error message indicates that something is messed up in the configuration resulting in the C:\ProgramData\Flexera Software\Flexnet Manager Platform\DataImport\  directory not being used to store uploaded data.

Could you check the value of the HKLM\SOFTWARE\WOW6432Node\ManageSoft Corp\ManageSoft\Compliance\CurrentVersion\DataImportDirectory registry entry? Does it specify the DataImport directory noted above?

[NguyenBaoAn]

It is my Registry Editor 

[kclausen]

@NguyenBaoAn - Do you see any files in that folder - C:\ProgramData\Flexera Software\Flexnet Manager Platform\DataImport ???