Need help for Beacon import issue. We are using Flexera 2019 R2 on-premise.
Beacon is not able to import files. When check in Beacon activity log it gives error.
Both Beacon Policy status is showing up-to-date. Even both Beacon test connection is succeed.
IIS Authentication :
-> Inventory-beacons - Anonymous and Windows enable
-> ManagesoftDL - Anonymous and Windows enable
-> ManagesoftRL - Anonymous and Windows enable
Found error in Beacon Activity Log.
Can anyone help me on this please ?
‎Feb 19, 2020 04:30 AM - edited ‎Feb 19, 2020 04:33 AM
‎Feb 20, 2020 12:52 AM
Hi,
you need to look at the log files of the beacon,
C:\ProgramData\Flexera Software\Compliance\Logging
and under
C:\Windows\Temp\ManageSoft
the Uploader.log
‎Feb 19, 2020 04:36 AM
I can't find any error in uploader.log file in C:\Windows\Temp\ManageSoft
But when check ComplianceUpload log in below path it gives error
C:\ProgramData\Flexera Software\Compliance\Logging
2020-02-19 16:10:00,875 [Upload.Program ] [INFO ] Running ComplianceUpload
2020-02-19 16:10:00,984 [Upload.UploadProcess ] [INFO ] Cleaning packages older than 14 days from uploaded folder
2020-02-19 16:10:01,500 [Upload.UploadProcess ] [INFO ] Deleted 0 obsolete package(s) from uploaded folder.
2020-02-19 16:10:01,500 [Upload.UploadProcess ] [INFO ] Scanning intermediate package folder for packages to upload...
but no error found in rest log folders.
rest logs having no errors
2020-02-19 16:10:01,500 [Upload.UploadProcess ] [INFO ] Found 1 new package(s) to upload
2020-02-19 16:10:01,562 [Upload.UploadProcess ] [ERROR] Package upload failed
System.NullReferenceException: Object reference not set to an instance of an object.
at Flexera.SaaS.Transport.Upload.UploadProcess.ProcessPackageList(Int32 exitCode, List`1 packages)
‎Feb 19, 2020 04:47 AM
Does this happen to all of the NDIs that are uploading or only some?
this seems like a corrupted NDI and or other log file uploading to core
‎Feb 19, 2020 04:54 AM
I am not sure it is for all NDI files or what. But I can't see any stuck files in "G:\ProgramData\Flexera Software\Incoming\Inventories" folder in App Server also in Beacon server folder.
‎Feb 19, 2020 05:02 AM
I don't think that they are stuck, this looks like ASP.NET issue, maybe try to repair dot.net, make sure that you are running dot.net 4.7.2
‎Feb 19, 2020 05:13 AM
‎Feb 20, 2020 12:52 AM
Thanks @ChrisG
Beacon Upload file issue is resolved. No more error found in any logs.
Now observed that agent is unable to download Machine Policy file. It gives timeout error.
‎Feb 21, 2020 02:14 AM
The policy download problem looks to be unrelated to the topic of this thread, so I would suggest starting another thread if you would like input on that one.
‎Feb 23, 2020 06:44 PM