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ARL Import still on in progress status

Hi community,

We have a problem with Reconciliation step.  When I check the status from System Tasks, the ARL Import is locked on in progress and the reconciliation doesn't work since this time.

I also ran the task manually to restart it, but without success. Please consult the attachment

Many thanks for your help.

King regards,

(3) Replies

Have you checked the ARL import logs in C:\ProgramData\Flexera Software\Compliance\Logging\Content for error messages, or to see where the process appears to have stopped?


Hi Team,

I do not see any error message in the logs. But seems it is stuck at PURL.

Thanks & Regards,
Fawad Laiq

There is a separate importPURL.log file - is there anything in there that may explain the cause your issue?