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Problem with report restriction in a user licence

Hello everyone,

We want to use report restrictions in a user license.
A report that only contains user data works. A consumption is calculated.
A report that contains user and inventory data does not work, consumption = 0.

What could be the reason for this?

Thanks in advance,


(6) Replies


Please would it be possible for you to provide a screen shot of the report design that doesn't work for you? (I think the forum members need a bit more detail to be able to provide any guidance...)


Hello John,

Thank you for pointing this out. I have attached screenshots of the report. 





By Level 10 Champion
Level 10 Champion

Hello Regina,

Just to make sure the issue is re-formulated:

  • You have a per user license, that covers application A...
  • If you restrict the license with a user report that contains a filter on users, just users in scope of the report, with devices installed with application A will consume from the license.
  • If you restrict the license with a user report that contains user and their link to devices they are calculated for, you still see the user in the consumption tab, but they consume 0?

That's intriguing and should not happen indeed. Would you have a screenshot of the consumption tab after restricting with the first report, then the second?





Nicolas Rousseau

NR SAM Consulting








Nicolas Rousseau
Licensing Architect

Hello Nicolas,

Thank you for your questions. Nice to hear from you.


The application is installed local and on terminal servers.

The user can have direct access to devices with a local installation. Access to the terminal servers is controlled via Active Directory groups.

We only want to see the devices with local installation in the license.

  1. In the license per user, the devices with local installation and the terminal servers have a consumption.
  2. If I restrict the license with a user report that contains a filter for
    1. users, only users from the scope of the report on whose devices the application is installed (local and terminal server) will benefit.
    2. users and linking to the devices with local installation will benefit users from the scope of the report on whose devices the application is installed. These devices also include terminal servers. These are excluded from the report.

Example with user report with devices, terminal servers are excluded (Inventory device name does not contain FTS1w01):

  • Brigitta is assigned a notebook and a terminal server. (1. User Properties Brigitta_Devices Computer and Virtual Machine.jpg)
  • The application is not installed on the notebook. (2. Brigitta_Computer no Application think-cell.jpg)
  • The application is only installed on the terminal server.  (3. Brigitta_virtual Machine with Application think-cell.jpg)
  • The license contains the terminal server with usage (4. License_Properties_Related users.jpg)

Is there a way to exclude the terminalservers from the calculation of the consumption?



Hello Nikolas,

It is interesting to note that there are differences between integration and production.
In the integration that I tested first, the users in the license and in the report have the user ID. Here, only the report with user works.
In the production version, the users in the license and report are named. Here the report also works with user and restriction to the device. This report also works here.



By Level 10 Champion
Level 10 Champion

Hello Regina,

Good to read you too! Ok, I understand better the use case. Thing is that in user license consumption, both installed applications and usage count... so, an installation in a Terminal Server may consume for 50 users. That said, if this is a genuine per user licensing, this makes sense and there will be no double count with usage on desktops or laptops, as the counts are "per user".

Restrictions where not possible on user license until 2021R1 if I remember well because of this complexity. I even remember one or two bugs fixed after the feature was implemented. 

The logic restriction report would be: User => Installations => Server, filter on "Server is not a terminal server"... actually, it should be: User => Usage => Server, "Server is not a terminal server". And here, we have a problem, as there is no usage object in FlexNet Manager or Flexera one. :(.

I see three possible solutions

  • Flexera extends the intelligent restriction to device reports of user license types. This was discussed in details when I was Product Manager and worked with Engineering  during the design phase, and also accurate for Java (That had a distinct licensing for "users on desktops" before the January 2023 new licensing). This is technically feasible, but was not included in the first version of the feature for timing reason.
  • You make the license a per device one and tweak the License Consumption Rules (see screenshot below). Here, you need to test a little bit, but you can factor a unique consumption per user across devices and take usage into account. Downside is that users will not be displayed in the consumption tab.
  • You contact me at and I create a new usage object available in the report builder that will be linked to users and devices... you will thus be able to create a report doing the user => usage => Device and filter on device. This object will also provide transparency that is missing in FlexNet Manager today. I will also create other reporting objects that will be useful, such as the license consumption that shows which server is consuming from which license, for how many points and what cost... and whatever object that will make your intelligent license restriction more intelligent (I see for Windows Server and Red Hat for instance the "average number of Windows Server or RHEL active VM in Cluster for the Host devices). And much more! 😊

As terminal services usage is a topic, I advise you to run the "Remote Usage Usage For Streamed Commercial Applications" in Discovery and Inventory ► Inventory that shows all usage on Windows Servers and shows the dangerous corner case of device license applications streamed on these servers and shows a worst case of the accessing devices. This is the big story of Microsoft trying to push M365 to customers using Office Professional Plus on Citrix or RDS servers and having customers fined during audits because potential number of accessing devices is very high.

Best regards,







Nicolas Rousseau
Licensing Architect