Symptoms: Applying 5.5.51 or higher version patches failed with the below errors - In the User Console/Logs/Updater.log or Data Platform/logs/Updater.log, you will see the below errors- 2022-04-14 08:41:00,133 0 ERROR Error occurred while executin...
Symptoms: Creating a process using the SolarWinds extractor causes the normalize to fail Diagnosis: SolarWinds updated version was updated and no longer has a table/view called CPUMultiLoad_Detail Error in logs should appear as follows System.Data...
Update: Maintenance completed at 10.45 am PST. We are planning to add the following in patch 5.5.28 (March) Detailed table report to show vulnerabilities list for softwareSummary dashboard report to show vulnerabilities roll-ups for software In prep...
Symptoms: BDNA upgrade has succeeded on applying 5.5.22_DLLS.zip file, but failed at applying User Console patch - 5.5.22_Analyze_NBIDLLS.zip file. Diagnosis: 1. Check logs if 5.5.22_DLLS.zip has been applied successfully. 2. Check the version o...
Symptoms: 1. Error in Admin UI : Get an error - "An exception occurred during a WebClient request" during catalog sync. 2. Error in BDNA.log: 2019-11-08 16:50:18,346 0 INFO Downloading file from Technopedia Update Services...2019-11-08 17:01:40,96...
Symptoms: When using LDAP authentication you may experience the below ("Connection Reset") error when attempting to log in to the User Console: Diagnosis: This issue is caused by using HTTPS binding in IIS with the 'Require Server Name Indication'...
While running the user console config wizard , on the "Connect to BDNA Data Platform" screen the error message received is : Connect attempt to BDNA Data Platform service failed Things to check: 1. Ensure your data platform and user console server c...
SummaryThis article discusses how to resolve error in BDNA.log : Failed to execute [BDNA Analyze Sync].SymptomsThis issue would occur in the following case: If customer is on Patch 5.5.6Without running Normalize task, If a catalog sync was run and a...
