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"Connection Reset" error when attempting to log in to User Console

"Connection Reset" error when attempting to log in to User Console

Symptoms:

When using LDAP authentication you may experience the below ("Connection Reset") error when attempting to log in to the User Console:

001.png

 

Diagnosis:

This issue is caused by using HTTPS binding in IIS with the 'Require Server Name Indication' option selected.

002.png

 

Solution:

To resolve this issue:

  1. Close the User Console and launch IIS           
  2. Go to ‘Sites’ then click on the site being used for Data Platform 
  3. Then click on ‘Bindings’ 
  4. Select the ‘HTTPS’ binding and click ‘Edit’ 
  5. Uncheck the option for ‘Require Server Name Indication’ 
  6. Click ‘OK’ then ‘Close’         
  7. Launch the User Console and attempt login
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