Showing results for 
Show  only  | Search instead for 
Did you mean: 

While running the user console config wizard , on the "Connect to BDNA Data Platform" screen the error message received is : Connect attempt to BDNA Data Platform service failed

Things to check:

1. Ensure your data platform and user console server can communicate with each other over the specified port (http/https).

2. Try using hostname/IP in the User Console config wizard.

3. If the network/port connectivity between the servers is fine but you still cannot get through this page, validate the user console logs.

If you see the below error in setup.log

System.Xml.XmlException: Data at the root level is invalid. Line 1, position 1.


below error in UX.log

The remote server returned an error: (500) Internal Server Error.

you can use below workaround:

In <Data Platform Install directory>/Conf/Norm.configuration.config file:

Update the value of <BI_CONFIG_NORMALIZE_BI_SERVER_URL> to the IP of the User Console server.

Restart Data Platform service and then try to re run the User Console config wizard. This should work.

Was this article helpful? Yes No
0% helpful (0/1)
Version history
Last update:
‎May 13, 2019 05:10 PM
Updated by: