While running the user console config wizard , on the "Connect to BDNA Data Platform" screen the error message received is : Connect attempt to BDNA Data Platform service failed
Things to check:
1. Ensure your data platform and user console server can communicate with each other over the specified port (http/https).
2. Try using hostname/IP in the User Console config wizard.
3. If the network/port connectivity between the servers is fine but you still cannot get through this page, validate the user console logs.
If you see the below error in setup.log
ERROR UI: System.Xml.XmlException: Data at the root level is invalid. Line 1, position 1.
below error in UX.log
The remote server returned an error: (500) Internal Server Error.
you can use below workaround:
In <Data Platform Install directory>/Conf/Norm.configuration.config file:
Update the value of <BI_CONFIG_NORMALIZE_BI_SERVER_URL> to the IP of the User Console server.
Restart Data Platform service and then try to re run the User Console config wizard. This should work.
May 13, 2019