We have Data Platform 2022 installed. It gets its normalized info from FlexNet Manager Suite 2020 R2. Both are on-prem. I have a client system running FlexNet Inventory Agent 2022 R2 and even though i check the .NDI file which shows Microsoft Windows 10 Enterprise Build Number 19043 (21H1), Data Platform is showing the Operating System for the system as 1507. How do I get it to report the correct OS?
‎Sep 19, 2022 08:29 AM
The first thing to check is whether the following query returns any data when executed against your FlexNet Manager Suite compliance database:
SELECT *
FROM dbo.ImportedWMIEvidence e
JOIN dbo.ComplianceConnection c ON c.ComplianceConnectionID = e.ComplianceConnectionID AND c.SourceType = 'ManageSoft'
WHERE
e.ClassName = 'Win32_OperatingSystem'
AND e.PropertyName NOT IN ('Name', 'Caption') -- Check for high fidelity data
If you do not get any data from this query then you are likely to need the changes described in the following article: Enable high fidelity OS evidence for import from FNMS to IT Visibility.
‎Sep 26, 2022 01:58 AM
We seem to be experiencing the same issue. IS this a technopedia issue or ? FNMS has the right build but FDP isnt getting it or reconciling/normalizing it correctly.
‎Sep 22, 2022 08:45 AM
The first thing to check is whether the following query returns any data when executed against your FlexNet Manager Suite compliance database:
SELECT *
FROM dbo.ImportedWMIEvidence e
JOIN dbo.ComplianceConnection c ON c.ComplianceConnectionID = e.ComplianceConnectionID AND c.SourceType = 'ManageSoft'
WHERE
e.ClassName = 'Win32_OperatingSystem'
AND e.PropertyName NOT IN ('Name', 'Caption') -- Check for high fidelity data
If you do not get any data from this query then you are likely to need the changes described in the following article: Enable high fidelity OS evidence for import from FNMS to IT Visibility.
‎Sep 26, 2022 01:58 AM
we are running 2020r2 and we are getting no data while running that query. the link that was shared states that 2020r2 should have this issue fixed already. should we proceed with the steps or upgrade to 2022 r1 and hope this fixes it
‎Sep 27, 2022 09:10 AM
‎Sep 27, 2022 09:21 AM
I am in the same boat. Running 2020r2 and we are getting no data while running that query. Based on @ChrisG comment below we will be moving forward with applying the changes described in the article and see what happens.
‎Sep 27, 2022 01:17 PM
I've seen this happen when there are multiple inventory sources configured for FlexNet Manager (FNMS), e.g. both SCCM and FlexNet inventory. As Chris points out above the FlexNet inventory (labeled ManageSoft) will be one data source to check but there may be others in your implementations.
Please also be aware that FNMS was improved to correctly capture the OS caption so depending on the FNMS version you may experience differences...
Thanks,
‎Sep 26, 2022 02:14 AM